Chris Simpson
Swords,Co. Dublin
Summary
Ambitious individual equipped with high-level business acumen and history of leadership. Works collaboratively with teams to achieve goals and improve performance. Thrives in fast-paced environments with strong time management and prioritization skills. Driven business leader offering strong operational oversight and team management capabilities. Addresses escalated concerns with diplomacy and commitment to swift and long-lasting solutions. Proactive communicator. Experience managing high-volume billing, credit, collections and reconciliation operations. Expert in reporting, Excel formulas, LOOKUP and pivot tables for focused analysis. Builds rapport and communicates confidently for outstanding staff and customer relations. Adapt in using numerous ERP and CRMs including SAP, Oracle, Sales Force and Zuora. Experienced in implementation of both ERPs and CRMs. Proven and consistent track record on over over delivering performance metrics.
Overview
23
23
years of professional experience
Work History
Senior Director, Global Accounts Receivable
Indeed Ireland
Dublin, Ireland
01.2016 - Current
- Improved reporting efficiencies by 80%, implementing dashboard software to enable real-time monitoring and analysis of receivable and quote approval data.
- Tech business, Human resource, online Job advertising industry
- Managed global team of 40 across the Americas, EMEA and APAC across 25k accounts and book of 7B USD
- Maximized staff engagement and performance by establishing clear, measurable department KPIs.
- Facilitated financial decision-making, building robust financial models in Tableau to quantify impact of capital.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed empowering employee culture focused on equipping staff to independently meet customer needs.
- Established credit limit automation model for new and existing customers, performing credit checks to minimize risk of debt automatically 60% of the time.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Implemented process-improvement initiatives within department resulting in reduced operating costs.
- Compiled budget reports, financial spreadsheets and organizational charts to support business governance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Interpreted and applied accounting policies, rules and regulations to confirm compliance with applicable standards.
- Exceeded project KPI goals by an average of 25% through effective department resource allocation.
- Enhanced quality of services, conducting skills analysis to identify knowledge gaps and develop appropriate training plans.
Credit Manager
Pallas Foods
Limerick, Ireland
03.2014 - 12.2015
- Collaborated with management to evaluate credit strategies and develop improvements.
- Food services industry
- Managed team of 25 across credit, collections and billing functions. Book of 5k clients and revenue of 350m EUR
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
- Provided resources and expertise for conversion, validation and training required for company-wide software updates.
- Coached numerous colleagues to increase awareness of best credit and collections practices, reducing DSO by 4 days in 2014, and a further 7 days in 2015.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Worked cross-functionally with sales, management and other departments to maintain effective operations.
- Reported KPIs to department heads for management of positive cash flow, adjusting credit risk policies and procedures accordingly.
Credit Control Manager
AWAS
Dublin, Ireland
07.2013 - 03.2014
- Managed 500+ customer accounts, encouraging early settlement of any outstanding payments. Book of 500m
- Industry of Aviation leasing
- Followed up monthly statements with courtesy calls to customers.
- Investigated invoices, requesting appropriate evidence from suppliers.
- Oversaw correct daily account balancing process.
- Identified most pressing client debt cases to pursue.
- Reduced 60 days past due balanced by 5%
Senior Credit and Collections manager
Accenture
Dublin, Ireland
11.2009 - 12.2011
- Deceased 60 days past due by 10% through coaching effective credit and collections, implementing effective and measurable KPIs and improving, often automating reporting, exceeding manager expectations.
- Implemented SAP ERP
- Managed team of 70, across Microsoft EMEA enterprise, services and reseller functions. Book of 1.3B USD
- Implemented new and enhanced procedures, including dunning and automated credit checking that reduced by capacity needs by 30%.
Collections Team Leader
Arvato Financial Services (Google Vendor)
Dublin, Ireland
05.2008 - 11.2009
- Fostered positive employee relationships through communication, training and coaching.
- Led team of 12 on Googles Advertising collections in EMEA. Approx 10k accounts and book of 700m USD
- Reduced 30 days past due by 11% in first 12 months
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Resolved employee relations issues and navigated disciplinary proceedings.
Area Manager
Welcome finance
Glasgow, Scotland, UK
11.2004 - 01.2008
- Consumer debt collection on unsecured personal loans, HP and 2nd charge mortgage loans.
- Required both in office outreach as well as door to door collections of past due debts, in some cases repossession of HP related vehicle
- Small book of 200 clients in Glasgow area. Total book of 350k GBP
Team Leader
Allied International credit
Glasgow, Scotland, UK
08.2000 - 10.2004
- Consumer third party debt collections agency
- Approx 900 clients, book of approx 2m GBP
- Led team of 7 after initially being employed as telephone collector and achieving 150% of quota 6 months consecutively
- Recognized as global telephone collector of the year in 2001
Education
Higher National Diploma - Credit management
Institute of Credit managers
UK 2004 - 2005
Higher National Diploma - Financial services
Bell college of Technology
UK 1998 - 2000
Diploma of Higher Education - Certificate in Mortgage advice and practise
Darnel International
UK 2007 - 2007
Scottish Qualifications Certificate -
Kelvinside Academy
Glasgow, UK 1992 - 1998
Skills
- Department resource allocation
- Global forecasting
- Revenue management strategy
- Performance management
- Statistical leadership
- A/P and A/R expertise
- Talent acquisition
- Employee management
- Collections duties
- Excel proficient
- Billing performance reports
- Excel Pivot tables
- Critical Thinking
- Teambuilding
- Verbal and written communication
- MS Office
Languages
English
Native
Timeline
Senior Director, Global Accounts Receivable
Indeed Ireland
01.2016 - Current
Credit Manager
Pallas Foods
03.2014 - 12.2015
Credit Control Manager
AWAS
07.2013 - 03.2014
Senior Credit and Collections manager
Accenture
11.2009 - 12.2011
Collections Team Leader
Arvato Financial Services (Google Vendor)
05.2008 - 11.2009
Area Manager
Welcome finance
11.2004 - 01.2008
Team Leader
Allied International credit
08.2000 - 10.2004
Higher National Diploma - Credit management
Institute of Credit managers
2004 - 2005
Higher National Diploma - Financial services
Bell college of Technology
1998 - 2000
Diploma of Higher Education - Certificate in Mortgage advice and practise
Darnel International
2007 - 2007
Scottish Qualifications Certificate -
Kelvinside Academy
1992 - 1998
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