Chen Peng
Dublin
Summary
Compassionate Patient Care Specialist with comprehensive background in providing high-quality patient care within diverse healthcare settings. Known for strength in effectively communicating with patients and families, ensuring comfort and understanding of treatment plans. Demonstrated skills in coordinating with medical teams to deliver exceptional patient service while maintaining regulatory compliance. Previous work has contributed to improved patient satisfaction and enhanced operational efficiency.
Overview
3
3
years of professional experience
Work History
Patient Care Specialist
ShenZhen Nanshan hospital
ShenZhen
08.2020 - 08.2023
- Prospect Engagement: Proactively reach out to potential patients through various channels, including phone calls, emails, and in-person consultations
- Education and Advice: Educate patients about the benefits of medical device, explain available treatment options, and provide guidance on the best course of action to achieve their desired results
- Building Relationships: Cultivate strong relationships with prospective patients by demonstrating empathy, trustworthiness, and expertise, earning their confidence and fostering long-term loyalty
- Treatment Coordination: Collaborate with clinical staff and treatment coordinators to coordinate appointments, schedule procedures, and ensure a seamless patient experience from consultation to treatment completion
- Upselling and Cross-Selling: Identify opportunities to upsell additional services, maximising revenue and enhancing the patient's overall experience
- Follow-Up and Relationship Management: Maintain ongoing communication with patients throughout their treatment journey, providing updates, addressing concerns, and soliciting feedback to ensure satisfaction and retention
- Sales Pipeline Management: Track and manage leads, enquiries, and sales opportunities using CRM software, maintaining accurate records and following up systematically to progress prospects through the sales funnel
- Market Research and Analysis: Stay informed about industry trends, competitor offerings, and market dynamics, conducting market research and analysis to identify opportunities for growth and differentiation
- Performance Reporting: Generate regular reports on sales activities, conversion rates, revenue projections, and other key performance indicators, providing insights and recommendations for optimising sales strategies
Lab Assistant
Nanshan Hospital lab
ShenZhen
10.2022 - 03.2023
- Sorting and receiving different types of samples (bloods, microbiology and histology specimens) sent to the laboratory
- Receive and record specimens onto Meditech system, all samples and forms are correctly labelled
- Collect and deliver specimens, reports, and samples throughout the hospital as required.
- Preparing and sending samples to external laboratories and arranging transport of samples to external laboratories
- File and store samples as required and maintain records.
Receive, record and process telephone inquiries to the relevant staff and make outgoing calls, faxes as required - Taking, recording and delivering phone messages.
Collecting, preparing, and disposing of laboratory waste - Cleaning of laboratory benches and equipment as required
Education
Master of Science - Biomedical Sciences
University Of Galway
Galway08-2024
Bachelor of Science - Clinical Medicine
North China University Of Science And Technology
HeBei06-2018
Skills
- Documentation proficiency
- Care Plan Development
- First-aid and CPR
- Quality Improvement
- Medical terminology knowledge
- Vital signs monitoring
- Surgical Preparation
- Patient Observation
- Health Education
- CPR Certification
- Universal Precautions
- Patient Assessments
- Mobility Assistance
- Wound Care
- Clinical Documentation
- Specimen Collection
- Nutrition and Diet
- Outpatient Care
- Patient Care Quality
- Emotional Support
- Inpatient Care
- Transporting patients
- Medical Records Management
- Patient Safety Management
Timeline
Lab Assistant
Nanshan Hospital lab
10.2022 - 03.2023
Patient Care Specialist
ShenZhen Nanshan hospital
08.2020 - 08.2023
Master of Science - Biomedical Sciences
University Of Galway
Bachelor of Science - Clinical Medicine
North China University Of Science And Technology
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