Charly Clifford
Dublin 11
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.
Offering strong interpersonal and communication skills with solid foundation in problem-solving and customer interaction. Knowledgeable about handling customer inquiries, resolving issues, and ensuring customer satisfaction. Ready to use and develop listening, empathy, and multitasking skills.
Customer-focused professional with background in delivering high-quality service in fast-paced environments. Known for resolving customer issues promptly and enhancing satisfaction by leveraging strong communication and problem-solving skills. Excels in building rapport with clients and supporting team goals.
Dependable professional with knack for resolving customer queries and fostering positive client relations. Leverages communication and problem-solving skills to address customer needs and enhance satisfaction. Committed to building strong customer loyalty and driving service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales & Customer Service Executive
Brown Thomas Dublin
Dublin
03.2022 - Current
- Working in a team based environment selling luxury retail brands
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Managed difficult situations for positive outcomes.
- Enhanced brand reputation with excellent telephone etiquette.
- Delivered exceptional service to increase customer loyalty.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Identified new business opportunities that enhanced growth potential of the company.
- Enhanced client relations by providing personalised luxury service.
- Promoted brand value for increased customer loyalty.
- Achieved sales targets with proactive customer engagement.
- Showcased product knowledge to encourage sales.
- Assisted in visual merchandising, boosting store appeal.
- Conducted inventory checks for optimal stock management.
- Developed client base through attentive service and follow-ups.
- Collaborated with team members for successful store operations.
- Delivered exceptional customer service, resulting in positive feedback and referrals.
- Handled cash transactions accurately, ensuring financial integrity of the store.
- Trained new staff members to maintain quality standards of service.
- Used upselling techniques to maximise revenue generation potential.
Sales Administrative Co Ordinator
Terence Clifford Antiques
Dublin
03.2019 - 02.2022
- Enhanced office efficiency for seamless workflow with professional reception duties.
- Maintained a welcoming environment to improve visitor satisfaction by keeping the front-desk area neat and organised.
- Managed incoming calls, resulting in efficient communication flow within the organisation.
- Scheduled meetings for smooth daily operation using comprehensive diary management skills.
- Improved customer service quality with prompt and polite response to all enquiries.
- Assisted colleagues to enhance productivity through accurate message recording and distribution.
- Created an inviting atmosphere for clients with exceptional reception hosting skills.
Education
Leaving Certificate - Leaving CertificatO
Loreto College
St. Stephen's Green 06.2018 - 06.2018
Skills
- Flexible
- Customer Service
- Calm under pressure
- Customer relations
- Attention to Detail
- Data Entry
- Microsoft Office Suite
- Complaint resolution
- Punctual
- Well-presented
- Personable and outgoing
- Telephone skills
- Client hospitality
Accomplishments
Certificate in Life Saving (DCU)
Certification
Full Driving Irish Licence
Timeline
Sales & Customer Service Executive
Brown Thomas Dublin
03.2022 - Current
Sales Administrative Co Ordinator
Terence Clifford Antiques
03.2019 - 02.2022
Leaving Certificate - Leaving CertificatO
Loreto College
06.2018 - 06.2018
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