Nadine Kelly
Dun Laoghaire
Summary
Customer-focused professional with expertise in delivering high-quality service in fast-paced environments. Proven track record of resolving customer issues promptly, enhancing satisfaction through strong communication and problem-solving skills. Skilled in building rapport with clients and contributing to team objectives.
Overview
8
8
years of professional experience
Work History
Sales & Customer Service Executive
Quote Devil
Sandyford, Co. Dublin
07.2022 - 07.2026
- Exceeded sales targets while actively supporting colleagues to enhance team collaboration.
- Drove achievement of sales targets and contributed to departmental growth.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Followed up on customer interactions to provide further support.
- Remained calm under pressure to handle customer complaints and solve problems.
- Pursued continuous performance improvement through adherence to KPIs and quality standards.
Manager
Subway
03.2022 - 07.2022
- Conducted recruitment processes, enhancing team capability by attracting qualified candidates. /induction and training/development of employees.
- Creating and managing the staff schedule.
- Handle unresolved and/or escalated customer complaints.
- Managed inventory and stock control, ensuring optimal availability of products.
- Analysed weekly sales and inventory reports to identify trends and inform business decisions.
- Direct and undertake maintaining store cleanliness and presentation.
- Implement in-store marketing material and POP in line with campaigns.
- Checking in deliveries, order matching and daily banking.
Assistant Manager
Burger King
04.2021 - 03.2022
- Regularly inspected restaurant premises to maintain cleanliness standards.
- Supervised stock levels of kitchen ingredients to maintain freshness of food served.
- Trained employees in food preparation, money handling and maintenance to support restaurant operations.
- Completed thorough opening, closing, and shift change functions to uphold operational standards daily.
- Collaborated closely with the store manager on issues related to staff or customers.
Customer Assistant
SuperValu
12.2020 - 04.2021
- Resolved customer service enquiries promptly, ensuring satisfaction and fostering positive shopping experiences.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Collaborated as team member, managing cashier duties, assisting customers with product inquiries, and maintaining cleanliness in the store.
- Assisted with stock management, conducting inventory checks and replenishing shelves to ensure product availability for customers.
- Stocked shelves and rotated inventory on a daily basis to maintain freshness and availability.
Fitness Instructor
The Club at Fitzpatricks Castle Hotel
Killiney
10.2019 - 12.2020
- Guided clients in achieving personal goals through tailored exercise routines focused on body type and weight loss targets.
- Developed and implemented customised fitness programmes aligned with client goals.
- Designed fitness programmes addressing individual strengths and weaknesses to enhance client performance.
- Instruct group classes in a variety of disciplines such as spinning, aqua aerobics, strength training and boxercise.
- Stayed up-to-date on first aid best practices to react quickly during emergencies.
- Managed various administrative tasks including scheduling and invoicing. such as scheduling appointments, processing payments and ordering supplies.
Fitness Instructor
DLR Leisure
Ballyogan
03.2018 - 12.2019
- Helped clients reach personal goals by planning exercise routines, designed for body type and ideal weight loss target.
- Held personalised one-to-one fitness coaching sessions with clients.
- Designed fitness programmes based on varying strengths and weaknesses.
- Developed and maintained professional relationships with clients, providing ongoing support and encouragement outside of scheduled sessions.
- Monitored class activities, assessing performance to maintain student safety.
- Re-racked weights to maintain neat, organised and clean club, upholding gym brand standards.
- Worked with management and staff to ensure gym equipment was operational.
Education
QQI LEVEL 5 - Fitness Instruction & Exercise Science
Sallynoggin College of Further Education
Sallynoggin, Co. Dublin05-2015
QQI LEVEL 6 - Personal Training and Sports Rehabilitation (including Physiotherapy Assistant and Sports Massage)
Sallynoggin College of Further Education
Sallynoggin, Co. Dublin05-2016
Skills
- Sales target achievement
- Customer service
- Complaint resolution
- Performance improvement
- Inventory management
- Marketing implementation
- Team leadership
Timeline
Sales & Customer Service Executive
Quote Devil
07.2022 - 07.2026
Manager
Subway
03.2022 - 07.2022
Assistant Manager
Burger King
04.2021 - 03.2022
Customer Assistant
SuperValu
12.2020 - 04.2021
Fitness Instructor
The Club at Fitzpatricks Castle Hotel
10.2019 - 12.2020
Fitness Instructor
DLR Leisure
03.2018 - 12.2019
QQI LEVEL 5 - Fitness Instruction & Exercise Science
Sallynoggin College of Further Education
QQI LEVEL 6 - Personal Training and Sports Rehabilitation (including Physiotherapy Assistant and Sports Massage)
Sallynoggin College of Further Education