Carol Dwyer
Clerical Officer
Summary
Dedicated clerical officer with excellent experience in supply management, record-keeping and schedule coordination skills. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Clerical Officer
Dun Laoghaire County Council
Dun Laoghaire, Dublin
04.2022 - Current
- Produced high-quality communications for internal and external use.
- Executed record filing system to improve document organization and management.
- Streamlined document processing to improve traceability.
- Interacted with customers by phone, email or in-person to provide information.
- Developed presentations and generated reports to facilitate office operations.
- Drafted common document templates to reduce time spent creating documents from scratch.
Technical Solutions Manager
GuideDoc Solutions
Shankill, Co. Dublin
09.2020 - 04.2022
- Integrated Agile project development lifecycle strategies such as backlog prioritization, sprint planning and more.
- Worked alongside development team to address sub-standard work by actively interfacing with clients to achieve satisfactory resolution of performance issues and deficits and address technical dependencies causing performance bottlenecks.
- Analyzed proposed solutions strategies, providing advice on viability, sustainability and budgetary impacts.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
Executive Officer
Dept of Social Protection
Gandon House, Amien's St., Dublin 1
02.2020 - 09.2020
- Built productive relationships with industry partners to support strategic business objectives.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Collaborated with back-office team members to facilitate seamless business execution.
Patient Care Coordinator
Nutricia Medical Nutrition
Deansgrange Business Park, Co. Dublin
02.2007 - 04.2010
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Maintained accurate and detailed inventories to keep sufficient supplies in pharmaceutical office.
- Led projects and analyzed data to identify opportunities for improvement.
Education
Bachelor of Science - Information Systems Information Technology
Technological University Dublin
Grangegorman 09.2017 - 05.2023
Fetac Level 5 (Distinction) - Digital Marketing, Microsoft Office Specialist, Web Design
Bray Institute of Further Education
Bray, Co. Wicklow 09.2016 - 05.2017
Skills
Microsoft Office Specialist
Accomplishments
Member of the NALA Plain English Champions - recently shortlisted in Local Government Awards 2022
Certification
A-Z of Government Studies
Best second year student DT255
Awarded "Best Second Year Student DT255" from TU Dublin Computer Science in 2018
Timeline
A-Z of Government Studies
01-2023
Clerical Officer
Dun Laoghaire County Council
04.2022 - Current
Technical Solutions Manager
GuideDoc Solutions
09.2020 - 04.2022
Agile for Business Analysis
07-2020
Microsoft Azure Administrator
03-2020
Executive Officer
Dept of Social Protection
02.2020 - 09.2020
Bachelor of Science - Information Systems Information Technology
Technological University Dublin
09.2017 - 05.2023
Fetac Level 5 (Distinction) - Digital Marketing, Microsoft Office Specialist, Web Design
Bray Institute of Further Education
09.2016 - 05.2017
Patient Care Coordinator
Nutricia Medical Nutrition
02.2007 - 04.2010
Similar Profiles
Alex HoganAlex Hogan
Membership Advisor at Anytime Fitness Dun LaoghaireMembership Advisor at Anytime Fitness Dun Laoghaire
Trinity Cooper-ArdayTrinity Cooper-Arday
Year 3 Classroom Teacher at Dún Laoghaire ETNSYear 3 Classroom Teacher at Dún Laoghaire ETNS
Kimberli-Rochelle RobinsonKimberli-Rochelle Robinson
Confidential Legal Secretary at County Of San Diego - County CouncilConfidential Legal Secretary at County Of San Diego - County Council