Carlos Chacon Sanchez
Letterkenny
Summary
Successful Customer service Advisor with 16 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual with special talents in drumming up new business. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
13
13
years of professional experience
Work History
Customer service advisor
Prepay Power
12.2021 - Current
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered expertise with colleagues on internal communication channels to help resolve edge cases.
- Diagnosed and communicated technical problems to customers at appropriate level of understanding.
- Escalated complex issues in line with internal best practices for swift resolution.
- Tagged customer interactions with appropriate labels for internal tracking purposes.
- Exceeded KPI targets when providing customer support via phone, email and chat.
Customer service specialist
Tesco Mobile
03.2019 - 12.2022
- Improved customer retention by 10%, through service and account management.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Recorded and processed customer data accurately.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Established positive relationships with clients by going extra mile to build rapport.
- Recorded customer communications to maintain proper documentation.
- Registered and updated accurate customer information on database.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
Customer assistant
Ebay
11.2017 - 03.2019
- Offered prompt solutions to maintain customer satisfaction.
- Offered advice on product selection for enhanced levels of support and service.
- Performed daily opening and closing functions and inventory management.
- Handled card payments with accuracy.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Transferred customer calls to respective department or personnel to address specific issues.
- Participated in staff meetings to discuss new developments.
- Recorded and processed customer data accurately.
Customer Service Supervisor
Electricas Reunidas Zaragoza
11.2011 - 10.2017
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Education
International Digital Marketing - Digital Marketing
E-College
Certificate of Higher Education - Digital Marketing
Digital Marketing
Skills
- Customer experience
- Office 365 usage
- Excel proficiency
- Payment processing
- Sales forecasting
- Customer care
- Integrative negotiation
- Customer retention
- Data confidentiality
- Microsoft Office Suite
- High-value project management
- Report generation
- Data entry
- Inbound and outbound calling
- Complaint resolution
- Technical Support
- Call center experience
- Customer Relations
- Call Center Operations
Languages
Spanish
Native
English
Advanced
Polish
Beginner
Italian
Beginner
Timeline
Customer service advisor
Prepay Power
12.2021 - Current
Customer service specialist
Tesco Mobile
03.2019 - 12.2022
Customer assistant
Ebay
11.2017 - 03.2019
Customer Service Supervisor
Electricas Reunidas Zaragoza
11.2011 - 10.2017
International Digital Marketing - Digital Marketing
E-College
Certificate of Higher Education - Digital Marketing
Digital Marketing
Similar Profiles
Pailo Raju OlickalPailo Raju Olickal
Field Sales Representative at Prepay PowerField Sales Representative at Prepay Power
Dylan KinsellaDylan Kinsella
Customer Care Representative at Prepay powerCustomer Care Representative at Prepay power
Nicholas BrantleyNicholas Brantley
Driver at Total PrepayDriver at Total Prepay