BHAVYA HEGDE
Dublin ,Ireland
Summary
Product Manager with 7 years of experience in driving product vision from concept to launch. Expertise in Agile methodologies and backlog prioritization, ensuring timely and budget-friendly project delivery. Proven ability to collaborate with cross-functional teams to create high-quality digital solutions and meet user-centric goals. Strong track record in managing stakeholder expectations and fostering continuous improvement within teams.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Customer Service Specialist (Part Time)
McDonald's
Dublin, Ireland
02.2024 - 04.2025
- Collaborated with kitchen staff to coordinate timely food preparation and delivery, improving service flow.
- Replenished low-level stock promptly to ensure efficient and seamless service was provided.
- Welcomed clients with excellent customer service skills.
- Ensured entire worksite was kept clean at all times.
- Monitored expiry dates of food items, reducing waste by strategically utilising ingredients near expiration.
- Utilised feedback from customer surveys to make targeted improvements in service and menu offerings.
- Operated till accurately at all times.
- Ensured customer satisfaction by promptly addressing queries and concerns.
Program Manager (Digital Business)
Mirae Assets Capital Market Ltd
Mumbai, India
06.2021 - 12.2023
- Directed key digital business programs: margin trading upgrade and pledge.
- Surpassed £20 million annual target for MTF within eight months.
- Collaborated with diverse teams to conduct comprehensive market research and user interviews.
- Led road map development and directed full life cycle management from idea generation to deployment.
- Utilised agile methodologies to streamline project processes, improving team agility and response to changing requirements, and driving product vision.
- Developed and implemented strategic program roadmaps based on data analysis and market research, aligning with business objectives to drive technology innovation and growth.
- Collaborated with engineering and design teams to refine product specifications, enhancing user experience (UX/UI) and customer journey.
- Analysed competitive landscape to inform product positioning and pricing strategies, ensuring competitiveness in the market and contributing to product development.
Program Manager (Online Products)
Motilal Oswal Financial Service Ltd
Mumbai, India
12.2018 - 06.2021
- Directed key digital business programs: margin trading upgrade and pledge.
- Surpassed £20 million annual target for MTF within eight months.
- Collaborated with diverse teams to conduct comprehensive market research and user interviews.
- Led road map development and directed full life cycle management from idea generation to deployment.
- Utilised agile methodologies to streamline project processes, improving team agility and response to changing requirements, and driving product vision.
- Developed and implemented strategic program roadmaps based on data analysis and market research, aligning with business objectives to drive technology innovation and growth.
- Collaborated with engineering and design teams to refine product specifications, enhancing user experience (UX/UI) and customer journey.
- Analysed competitive landscape to inform product positioning and pricing strategies, ensuring competitiveness in the market and contributing to product development.
Process Associate (Back Office Operations)
TATA Consultancy Services Ltd
Mumbai, India
08.2015 - 08.2017
- Specialized in insurance product analysis, assessing risks and potential losses, contributing to the product road map.
- Managed documentation for process activities, including day-to-day operations and project execution, maintaining accuracy and compliance with regulations.
- Facilitated change management by overhauling policies and processes to reflect new organisational structures, based on data analysis and market research.
- Defined the customer journey and user experience for insurance products.
- Liaised with Engineering for effective delivery of insurance products.
- Collaborated on ROI-based prioritisation for product changes, delivering measurable results.
Education
Master of Science - Finance
Dublin City University (DCU) Business School
/2024 - /2025
Masters in Management Studies (MBA) - Finance
Thakur Institute of Management Studies & Research, Mumbai University
/2017 - /2019
Bachelor of Commerce - B.Com.
Mumbai University
/2013 - /2015
Skills
- Requirements gathering and analysis
- Product launch execution
- Workflow mapping and documentation
- Use-case analysis
- Microsoft Office Suite proficiency
- Agile and Scrum methodologies
- User experience design and UX/UI understanding
- Stakeholder engagement and management
- Change management strategies
- Product lifecycle management
- Data analysis and market research
- Product vision development
- Financial forecasting techniques
- Digital product development processes
Certification
- Certified Scrum Product Owner (CSPO), 2024
- Advanced Excel – Grey Bricks, 2018
- Accounts Pro-Computerized Financial Accounting (APTECH), 2014
LANGUAGES
English: C2 Proficient
Hindi: B2 Upper Intermediate
Marathi: B2 Upper Intermediate
Kannada & Tulu: B1 Intermediate
VISA STATUS
Currently under Stamp 2 student visa, willing to apply and self sponsor the work permit
Timeline
Customer Service Specialist (Part Time)
McDonald's
02.2024 - 04.2025
Program Manager (Digital Business)
Mirae Assets Capital Market Ltd
06.2021 - 12.2023
Program Manager (Online Products)
Motilal Oswal Financial Service Ltd
12.2018 - 06.2021
Process Associate (Back Office Operations)
TATA Consultancy Services Ltd
08.2015 - 08.2017
Master of Science - Finance
Dublin City University (DCU) Business School
/2024 - /2025
Masters in Management Studies (MBA) - Finance
Thakur Institute of Management Studies & Research, Mumbai University
/2017 - /2019
Bachelor of Commerce - B.Com.
Mumbai University
/2013 - /2015
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