BALAJIKUMAR KR

CHENNAI

Summary

Experienced professional with 4+ years of expertise in dispute resolution and fraud prevention. Demonstrated success in analyzing chargeback data, improving processes, and ensuring compliance to minimize financial losses. Strong background and 3 years of experience in planning and execution within the technical support field. Proven track record in both areas, equipped to deliver effective solutions and drive results.

Overview

years of professional experience

Work History

Subject Matter Experts

Chargeback Gurus fintech technology pvt

10.2020 - Current

Navigated complex transactions, reducing chargeback losses by 20%
Led cross-functional teams, streamlining chargeback processes and enhancing fraud prevention
Monitored disputed transactions, reducing fraudulent activity by 25%
Analyzed trends to reduce chargeback rates and improve client satisfaction
Delegated tasks, managed case assignments, and conducted quality control
Suggested automation improvements, increasing team efficiency by 20%
Maintained documentation for chargeback processes, ensuring compliance
Analysed chargeback variances and implemented corrective measures
Developed SOPs and trained new hires, reducing onboarding time by 30%
Stayed current with industry payment rules and regulations

Technical Support Planner

ADNOC-LNG

11.2017 - 05.2020

Supported Planning Engineers in site verification
Coordinated resources and schedules with site supervisors and area engineers
Updated daily progress in Primavera and assisted scheduling engineers
Generated daily reports and communicated upcoming tasks to the site team
Provided accurate statistics, drawings, and documentation
Analysed activities and produced progress reports
Regularly updated plans

Education

Bachelor of Technology - Mechanical Engineering

SRM University

01.2015

Skills

Dispute Resolution
Process Improvement
Data Analysis
Fraud Detection

Training and mentoring
Creative solutions
Teamwork and collaboration
Strategic thinking

Timeline