KIRAN KUMARI
Dublin,Ireland
Summary
Dedicated SMEs with a history of success in forming cross-functional teams and delivering results under intense time constraints. Able to multitask and plan projects effectively. Committed to achieving organizational objectives and boosting revenue. I am currently seeking a work in the accounting field that will allow me to put my analytical, leadership, and communication abilities to use.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
IBM
Gurugram, India
04.2016 - 08.2021
- Work on Invoice rejections and coordinate with the support teams to get the issue resolved
- Using the defined standards, processes, and instructions, review assigned cases and reach a settlement within the allotted personal authority level.
- Assist in quality audits
- Assist external and internal inquiries regarding claims-related information in an efficient manner.
- Drafting action plans for issues as and when required
- Planning strategies to resolve pricing & quality disputes quickly and efficiently
- Contribute to a team environment that is focused on high performance and operational excellence
- Review and enhance existing processes and procedures.
Customer Service Executive (Operations)- Passport Seva Kendra
TATA Consultancy Services Ltd
Delhi, India
07.2014 - 12.2015
- To maintain company records and client's data base
- To maintain company processes technical know-how, security arrangements, financial data or information, or organizational matters.
- Maintained up-to-date client records in database systems.
- Entered, updated and removed customer information to keep accounts current.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
Education
Postgraduate In International Business - International Business
Griffith College
Dublin, Ireland2023
MBA in Finance - Finance
Sikkim Manipal University
Delhi2016
Bachelor in Commerce - Economics, Finance & Business
Ramanujan College, University of Delhi
Delhi2013
Intermediate (Class 12th) - Commerce
D.A.V Public School, CBSE
Delhi2010
Diploma in Hindustani Vocal - Classical Vocals
Prayag Sangeet Samiti, Allahabad University
Delhi2009
Skills
- Good Communication and interpersonal skill with proficiency in grasping new technical concept quickly and utilizing them in an effective manner
- Huge knowledge of dispute management and accounts receivables in OTC
- Superior customer service skills
- Exposure to SAP
- Forecasting and Reporting
- Identifying and Initiating Quality Projects
- Training/mentoring new team members
- Dispute resolution
- Client engagement
- Customer services
- Finance services
- Data confidentiality
- Leadership
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Certification
- Blockchain Essentials Volume 1 & 2
- Cognitive Practitioner
- Enterprise Design Thinking Practitioner
- Finance & Accounting Essentials
- IBM Agile Explorer
Personal Information
Title: Subject Matter Expert
Languages
English
Fluent
Hindi
Native
Affiliations
- Art & Craft
- Travelling
Timeline
Subject Matter Expert
IBM
04.2016 - 08.2021
Customer Service Executive (Operations)- Passport Seva Kendra
TATA Consultancy Services Ltd
07.2014 - 12.2015
Postgraduate In International Business - International Business
Griffith College
MBA in Finance - Finance
Sikkim Manipal University
Bachelor in Commerce - Economics, Finance & Business
Ramanujan College, University of Delhi
Intermediate (Class 12th) - Commerce
D.A.V Public School, CBSE
Diploma in Hindustani Vocal - Classical Vocals
Prayag Sangeet Samiti, Allahabad University
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