Andrea De Sousa Miguel

Skills & Success

• Proficient in use of core platforms, used on daily basis.
• Understanding of key bank processes, Know Your Customer checks identified by specific records
• Good understanding of both personal and commercial banking records.
• High standard of Quality Assurance across team process completed independently
• Completing on site trainings with more than 3 new staff onboarded daily.
• Expert for scanning and triage.
• Proficient in use of core Ulster Bank platforms.

Tasks:

• Triaging of bank products records into categories prepared for scanning.
• Scanning records into digital files including labelling and recording of key data on to core platform.
• Assessing record classification and data capture decisions by platform.
• Verifying both personal and commercial records on back office.
• Understanding and application of retention periods for individual records.
• Completion of all regulated training courses which expanded knowledge on how workplace should operate, significance of GDPR sector and many other banking related topics.
• Challenging and understanding decisions and how training material and procedures can be made more accurate.

Skills & Success

• Active listening which builds trust, establish good relationship, and convey respect with young people.
• Communication Skills
• Being advocate for young people
• Documentation of files and establishing progress reports

Tasks

• Arrange and actively engage in age-appropriate play and other activities with over 10 daily young people
• Ensure that care of young people both on and off site is risk assessed
• Supervise young people suffering from anorexia during mealtime
• Provide verbal and written feedback on progress of young people
• Report and respond immediately any cases of absconding, as per unit policy
• Teaching life skills and completing tasks which are empowering for young people.

Skills & Success

• Team worker
• People skills to provide excellent customer service.
• Interpersonal skills to connect with customers and build trust within customers.

Tasks

• Processed over 20 checks per day.
• Processed credit card payments.
• Processed new applications
• Responded to requests for information/enquiries
• Processed quick lodgments
• Trained new staff
• Worked closely with team members

Duties:

• Responded over 50 enquires/information's on daily basis
• Data input for new orders
• Handled inbound and outbound calls inquiries for various programs
• Escalated Sales to team Leader.
• Resolved Customer complains in timely manner.
• Trained new Staff

• Maintained updated knowledge of all leads that were given to by clients.
• Worked for Citibank Paris
• Resolved over 50 outstanding old files
• In charge of funds transfer to European Countries
• Responded to requests for information/enquiries