Mairead Farrell
Carbury,Co Kildare
Summary
Responsible professional with both professional and personal experience in special needs assisting. Exceptional communication and organisation skills and can work on own initiative when required. Dedicated to motivating, encouraging and maximising full potential to achieve successful results.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Acting Branch Manager
Ulster Bank
Tullamore, County Offaly
10.2021 - 04.2023
- Lead and motivate the team driving them to understand and react responsively to our customers changing needs.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Complete monthly, quarterly and annual performance reviews with all team members.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Conducted regular branch staff meetings to communicate goals and objectives.
- Organised regular coaching and training exercises with staff to build motivation.
Special Needs Assistant
Scoil Bhride
Edenderry, Co Offaly
2023 - 2023
- Assisted students with a range of learning differences to achieve their full potential for independence.
- Supervised students during break times and school outings.
- Helped children with eating, dressing and other aspects of personal care while encouraging independence.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Supported teachers in managing challenging student behaviour.
Customer Advisor
Ulster Bank
Tullamore, County Offaly
06.2013 - 10.2021
- Main point of contact for all lending in the branch, correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Created and directed sales team training and development programmes.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Provided trustworthy feedback and after-sales support to maximise customer lifetime value.
- Achieved exceptional client satisfaction feedback and ratings.
Customer Service Officer
Ulster Bank
Newbridge, Co Kildare
07.2003 - 06.2013
- Maintained working knowledge of available products and services.
- Responded to and summarised customer complaints and feedback.
- Performed cashier duties, including balancing and end-of-day banking.
- Provided professional and helpful support to new and existing clients.
- Participated in meetings to discuss goals and sales target.
- Managed relevant inboxes and office diaries.
Education
QQI Level 5 - Special Needs Assisting
01.2023 - 03.2023
Higher National Diploma - Financial Advice
01.2004 - 01.2006
Fetac level 5 - Business Administration
09.2002 - 05.2003
Leaving Certificate - Leaving Certificate
09.2001 - 06.2002
Skills
- Customer service
- Operational leadership
- Data collection and analysis
- Change management
- Employee management
- Financial services market knowledge
- Branch operational processes and policies
Timeline
Special Needs Assistant - Scoil Bhride
2023 - 2023
The Open College - QQI Level 5, Special Needs Assisting
01.2023 - 03.2023
Acting Branch Manager - Ulster Bank
10.2021 - 04.2023
Customer Advisor - Ulster Bank
06.2013 - 10.2021
Institute of Bankers - Higher National Diploma, Financial Advice
01.2004 - 01.2006
Customer Service Officer - Ulster Bank
07.2003 - 06.2013
Marino College of Further Education - Fetac level 5, Business Administration
09.2002 - 05.2003
Scoil Mhuire Community School - Leaving Certificate, Leaving Certificate
09.2001 - 06.2002
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