Andrea Camber
Roscommon,Ireland
Summary
Dedicated professional with extensive experience in customer service, food safety training, and cash handling. Proven expertise in complaint handling, customer query resolution, and stock control procedures. Adept at operating cash registers and implementing cleaning procedures to maintain a safe and welcoming environment. Strong background in product knowledge, merchandise control, and team collaboration. Skilled in dental prosthetics including wax-up creation, crown and bridge construction, with a solid understanding of patient confidentiality. Career goal includes leveraging comprehensive skills to enhance operational efficiency and customer satisfaction within a dynamic organisation.
Friendly and approachable, with excellent communication and organisational skills tailored to retail environments. Proven ability to manage inventory and assist customers, ensuring seamless shopping experience.
Offering strong customer service skills and positive attitude. Knowledgeable about handling transactions, stocking shelves, and maintaining clean shopping environment. Ready to use and develop communication, teamwork, and problem-solving skills in new role.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Store assistant
Aldi
Roscommon
2023.07 - Current
- Processed transactions swiftly to reduce customer waiting time.
- Coordinated with team members for smooth store operation.
- Managed inventory effectively to prevent stock shortages.
- Packed purchased goods carefully, preventing potential damage.
- Supported colleagues during peak hours for efficient checkout process.
- Monitored shop floor consistently to deter thefts and losses.
- Guided customers to locate products or alternative items.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Worked energetically to maintain efficient operations during peak trading hours.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Operated cash registers with accuracy and processed cash and card transactions.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Received and processed product returns.
- Delivered personalised customer service with a smile to promote return custom.
- Helped customers obtain specialised help for refunds and exchanges.
- Managed customer lines for minimum wait times and high satisfaction.
- Promoted customer loyalty scheme at checkout.
Store assistant
Homesavers
Roscommon, Ireland
2020.10 - 2023.07
- Strictly enforced company policies and standards by adhering to standard operating procedures.
- Managed inventory to prevent stock shortages and maintained product availability.
- Monitored shop floor consistently to deter theft and minimise losses.
- Ensured product freshness through regular checks and removal of expired items.
- Assisted customers, contributing to a positive shopping experience.
- Restocked shelves efficiently to enhance product availability.
Assistant manager
Caseys Supermacs
Roscommon, Ireland
2017.04 - 2020.10
- Assisted in recruitment process to build an effective workforce.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Increased staff productivity by providing comprehensive training programmes.
- Monitored sales performance regularly adjusting strategies as required.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Handled customer complaints effectively, restoring trust in brand.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Minimised inventory loss for improved profit margins.
- Handled stock control duties diligently preventing overstocking or shortages.
Education
Certificate of Higher Education - Dental Tehnician
Zagreb Health School
Zagreb,Croatia 2009.09 - 2013.06
Skills
- Food safety training
- Cash register operation
- Cleaning procedures
- Complaint handling
- Customer query resolution
- Stock control procedures
- Cash handling
- Customer Service
- Product knowledge
- Merchandise control
- Team player mentality
- Money handling
- Wax-Up creation
- Crown and bridge construction
- Patient confidentiality understanding
- Prosthetics
- Morphology
Affiliations
- Reading personal development and self-improvement books
Languages
English
Advanced (C1)
Croatian
Proficient (C2)
References
References available upon request.
Timeline
Store assistant
Aldi
2023.07 - Current
Store assistant
Homesavers
2020.10 - 2023.07
Assistant manager
Caseys Supermacs
2017.04 - 2020.10
Certificate of Higher Education - Dental Tehnician
Zagreb Health School
2009.09 - 2013.06