Raymond Keating
Laois,Ireland
Summary
Dedicated professional with extensive expertise in electronic payments processing, point of sale operations, and cash register operation. Demonstrates a strong work ethic, punctuality, and reliability while maintaining vigilance and security awareness. Proficient in fault finding in products, money counting mastery, and product display techniques. Skilled in warehouse equipment use, shipment unloading, visual merchandising, and merchandise replenishment. Adept at handling customer queries, complaint resolution, returns processing, and stock control procedures. Committed to safety protocol compliance and food safety training with a flexible approach to delivery coordination and heavy lifting tasks. Career goal: To leverage comprehensive product knowledge and customer service skills to enhance operational efficiency in a dynamic retail environment.
Offering strong customer service skills and positive attitude. Knowledgeable about handling transactions, stocking shelves, and maintaining clean shopping environment. Ready to use and develop communication, teamwork, and problem-solving skills in role.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Store assistant
Lidl
Roscrea, Ireland
10.2018 - 06.2023
- Increased sales through suggestive selling techniques.
- Managed inventory effectively to prevent stock shortages.
- Received deliveries timely, ensuring rapid shelf restocking.
- Arranged displays attractively, driving impulse purchases.
- Processed transactions swiftly to reduce customer waiting time.
- Ensured products' freshness by regularly checking and removing expired items.
- Maintained store cleanliness for an appealing shopping environment.
- Monitored shop floor consistently to deter thefts and losses.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Directed customers towards desired merchandise successfully reducing search time.
- Improved product availability by effectively restocking shelves.
- Supported colleagues during peak hours for efficient checkout process.
- Coordinated with team members for smooth store operation.
- Assisted customers, resulting in a positive shopping experience.
- Troubleshot register issues promptly, minimising disruption of service.
- Provided product information to facilitate informed purchasing decisions.
- Packed purchased goods carefully, preventing potential damage.
- Handled complaints efficiently, ensuring customer satisfaction.
- Enhanced customer service by responding promptly to queries.
- Carried out price checks accurately for correct billing at the till point.
- Guided customers to locate products or alternative items.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
Customer Assistant
Dunnes Stores
Dublin, Ireland
10.2014 - 10.2018
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Provided excellent customer service to ensure repeat business.
- Assisted customers with product selection to ensure satisfaction.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Ensured health and safety regulations complied within work premises at all times.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Collaborated efficiently with team members to maintain smooth store operations.
- Operated till systems smoothly, streamlining check-out process for customers.
- Stocked shelves regularly for easy access to products by customers.
- Handled cash and card payments with accuracy.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Adhered strictly to policies and procedures for continued company compliance.
- Performed daily opening and closing functions and inventory management.
- Assisted customers with varying questions using product knowledge and service expertise.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
Education
leaving cert -
St Kevin's College
Dublin 09.1998 - 06.2003
Skills
- Electronic payments processing
- Efficient work ethic
- Punctuality and reliability
- Vigilance and security awareness
- Point of sale operations
- Fault finding in products
- Money counting mastery
- Product display techniques
- Warehouse equipment use
- Shipment unloading
- Visual merchandising
- Complaint handling
- Returns processing
- Barcode scanning
- Cleaning procedures
- Cash register operation
- Merchandise replenishment
- Product promotion
- Customer query resolution
- Stock control procedures
- Food safety training
- Safety protocol compliance
- Delivery coordination
- Flexible
- Product knowledge
- Heavy lifting
- Credit card processing
Affiliations
- Reading
- Nature walks
- Gaming
- Arts and Crafts
References
References available upon request.
Timeline
Store assistant
Lidl
10.2018 - 06.2023
Customer Assistant
Dunnes Stores
10.2014 - 10.2018
leaving cert -
St Kevin's College
09.1998 - 06.2003
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