Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
CustomerServiceRepresentative
Akhil Raj  Madavaneri

Akhil Raj Madavaneri

Dublin,Dublin 1

Summary

Committed and energetic individual with passion for creative marketing. Determined Sales Support specialist versed in providing sales teams with knowledge and resources needed to reach objectives. Seeks chance to gain hands-on experience in developing, executing marketing strategies, quality control operations. Ready to seek and maintain part-time and full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Senior Officer

Indian Immunologicals Limited
Hyderabad
2022.03 - 2023.09


  • Taking In-charge on lab day-to-day activities and ensuring resources like consumables for testing and smooth functioning including on holidays and weekends without any testing delays.
  • Scheduling day-to-day work activities to team, discussing, coordinating, cross verifying results before submitting to reporting manager.
  • Responsible for documenting all reagents used in cell culturing and supporting testing procedures.
  • Coordinating with team and relevant departments to meet assigned tasks as scheduled.
  • Responsible in review, revision and preparation of Protocols, SOPs, STPs and trending of activities in Tissue culture laboratory.
  • Complete daily tasks following standard operating procedures (SOPs) and updating appropriate forms, reports, records of equipment's maintaining error free documentation.
  • Monitoring, Maintaining, guiding and making necessary troubleshooting if any in the laboratory.
  • Responsible for Planning, Preparing and processing of Trends.
  • Ascetic handling and maintaining multiple animal cell lines in Bio Safety Cabinet (BSC). Proactively maintaining contamination free aseptic environment and technics.

Trainee Officer

Indian Immunologicals Limited
Hyderabad
2021.03 - 2022.03
  • Cell Passaging of both Monolayer (Adherent) and suspension cell lines.
  • Good in Cell Counting, Cell Banking, Cell Revival, Trypsinization of cells. Handling Tissue culture flasks, Harvesting, Seeding and maintain sub cultures with cell line specific.
  • Maintaining lab supplies related to cell culture and perform routine Cell culture Tasks,
  • Supplying flasks, reagents and other test related in the characterization studies of new cell banks with R&D for production of new vaccinations
  • Establishing and Maintenance of Cell Line folders, Media reagent stock maintenance. Maintain Master Banks and Working banks.
  • Performing Efficacy test for Trypan Blue Reagents and Versine Trypsin.
  • Performing Growth Potential Test (GPT) for Serum such as Adult Bovine Serum and Foetal Bovine Serum and Peptone.
  • Monitoring and Maintenance of LN2 (Liquid Nitrogen) filling points and tanks as scheduled.

Sales Support Specialist

Fueerza IT Solutions Private Limited
Hyderabad
2018.03 - 2021.02
  • Booking Holiday Packages, Amending Flights / Accommodation / Transfers.
  • Sending Booking confirmations through email / text messages and making necessary changes in Booking according to client requirements.
  • Working on Emails using Sales force application and clearing tickets. Switching to Dual Chat Support as per business requirement when needed.
  • Regular follow ups with High Priority cancelled booking with vendors and third party companies to process refund
  • Negotiating packages within the cap without any loss to the booking
  • Escalating In-resort issues contacting local Resort Manager and client. Maintaining profit oriented accounts and clearing escalations on Priority.
  • Answering Both Inbound / outbound calls in ratio of 70:30 on daily basis. Working on Social Media Platforms addressing Customer comments.
  • Collecting KYC documents through emails and calls. Payment collection, Raising Invoices and Fraud Payment Analysis.
  • Booking Resorts, Hotels based on Star Rating, reviews and suggesting them with best package. Booking complementary transfers / shuttle for both ways.
  • Maintaining Average Holding Time (AHT) as per the company norms with best quality output to ensure one-time call landing from customer on one particular change in booking. Maintaining Turnaround Time (TAT).
  • Coordinating with internal Costing team to make sure the amendments made in the booking are made not more than 48 hours. Supporting Trainees in Chat and KYC verification process.

Marketing Executive

GV Technologies Private Limited
Hyderabad
2014.10 - 2015.07
  • Monitoring ongoing marketing campaigns and spending costs based on the budget allocated.
  • Monitoring market trends and analysing customer activities to identify business opportunities.
  • Tracking changes in consumer engagement following the roll-out of each marketing campaign.
  • Coordinating promotional activities, events and interviews. Contributing ideas to marketing campaigns
  • Communicating with different departments to develop and create marketing strategies and Ensuring adherence to clients' specifications.
  • Achieving targets on time and responsible for selling add-ons to the customer.

Education

Master of Business Administration -

Dublin Business School
Dublin, Ireland
2023.09 -

Master of Science - MS - Microbiology and Immunology

Jawaharlal Nehru Technological University
Hyderabad, India
2001.04 -

Bachelor of Science - BS - Microbiology, Biotechnology & Chemistry

Prathibha Degree & PG college
Hyderabad, India
2014

Intermediate - Biology, Physics and Chemistry

Sri Chaitanya College of Education,
2011

St. Rita High School
Hyderabad, India

Skills

  • Prospect targeting
  • Operational support
  • Self-Motivated
  • Teamwork and Collaboration
  • Support ticket management
  • Exceptional customer service
  • Customer relations
  • Salesforce
  • Equipment maintenance
  • Records management
  • Stock management

Accomplishments

  • Presented paper entitled with “Impact of industrial effluents onsoil physic-chemical and biological properties” in the “3rd INTERNATIONAL CONFERENCE ON ENVIRONMENTAL MANAGEMENT (ICEM)-2017”, held 27th-30th November 2017.
  • Awarded best place in the event LAB-X'13 on “Green Biotechnology-Science for better future” by loyala academy.
  • Coordinated in “World music day celebrations” organized by National Service Scheme (NSS) JNTU on June 2013.
  • Volunteered in “1st World parliamentary on spirituality” in 2012.
  • Volunteered in “WORLD AIDS DAY” event on 1st December 2011 organized by A.P STATE AIDS CONTROL SOCIETY (APSACS).
  • Active participation in 10 Day Certified course on “BASIC PHOTOGRAPHY” from 27 April to 7 May 2011, conducted by Dept of communication and journalism-Osmania University.
  • Certified Diploma in “C with Data Structures” conducted by SSSIT computer educational centre on October 2011.
  • Awarded consolation prize in drawing competition organized by PADMABHUSHAN Dr PRATURI TIRUMALA RAO INSTITUTE OF YOGA & HUMAN EMPOWERMENT on September 2007.
  • Participated in “MANDAL LEVEL SCIENCE FAIR 2007-2008” organized by St Rita high school on November 2007.

Additional Information

PROJECT TITLE: “IMPACT ON OF PULP AND PAPER MILL EFFLUENTS ON SOIL PHYSICO CHECMICAL AND BIOLOGICAL PROPERTIES”


  • Main Objective for the project was to evaluate the physic-chemical and biological properties of soil sample both Polluted and non-polluted soil samples Majorly to evaluate soil enzymes like Cellulase, Amylase, Protease, Urease and Lipase.
  • Release of industrial effluents on to the agricultural lands causes an indicative charge in nutrient cycling and organic matter processing. In the present study, pulp and paper mill effluents discharged soil (test) and un discharged soil (control) were collected from the surrounding areas of pulp and paper mill industry.
  • The soil enzyme activities such as Cellulase, Amylase, Protease, Lipase and Urease were examined. The experimental results indicated that, the selected soil enzyme activities were significantly higher in the test soil sample than the control.
  • Additionally, activities were increased with increasing the incubation period up to 21 Day over 0 Day, however, activities were adversely affected at 28 Day. Furthermore, relatively higher activities were observed in soil incubated in the presence of substrate than in the absence of substrate.


CONCLUSION: The present study clearly indicates that the disposal of effluents from pulp and paper mill industry alters the physicochemical, biological properties and activities of enzymes such as Cellulase, Amylase,Protease, Lipase and Urease were stimulated in soil over control. Nonetheless, prolonged incubation causes adverse effects. Thus, this observation, therefore, greatly warrants a prior treatment of pulp and paper mill industry effluents before discharging into a water body or on to agricultural land and additional research will be necessary to discriminate the type of these extra cellular enzyme-producing microorganisms (genera and species).

Languages

English
Advanced (C1)

Timeline

Master of Business Administration -

Dublin Business School
2023.09 -

Senior Officer

Indian Immunologicals Limited
2022.03 - 2023.09

Trainee Officer

Indian Immunologicals Limited
2021.03 - 2022.03

Sales Support Specialist

Fueerza IT Solutions Private Limited
2018.03 - 2021.02

Marketing Executive

GV Technologies Private Limited
2014.10 - 2015.07

Master of Science - MS - Microbiology and Immunology

Jawaharlal Nehru Technological University
2001.04 -

Bachelor of Science - BS - Microbiology, Biotechnology & Chemistry

Prathibha Degree & PG college

Intermediate - Biology, Physics and Chemistry

Sri Chaitanya College of Education,

St. Rita High School
Akhil Raj Madavaneri