Agostina Belen Collazo
Stoneybatter,L
Summary
I'm a person passionate about a job well done and I always look for ways to improve it. I consider myself detail-oriented and organized, which allows me to maintain high standards in everything I do. I enjoy constantly learning, both in my professional and personal life. I possess exceptional communication, analytical and problem-solving skills, allowing me to handle challenging situations calmly and effectively.
Overview
12
12
years of professional experience
Work History
Receptionist Manager
Le Casette Sul Mare Residence
05.2023 - 10.2024
- Give guests a warm welcome
- Provide information about hotel services, local attractions and recommendations
- Handle inquiries and resolve problems or complaints efficiently and courteously
- Arrange additional services such as transportation, restaurant reservations or activities
- Process reservations by phone, email or in person
- Confirm and modify reservations as necessary
- Keep room availability updated
- Issuance of quotes
- Carry out the guest check-in and check-out process
- Verify guest identity and process payments
- Assign departments and provide keys
- Accompany guests to their respective departments
- Maintain accurate records of daily transactions
- Prepare daily reports on occupancy, income and other key indicators
- Collaborate with other departments (cleaning, maintenance) to ensure smooth service
- Availability for emergencies
- Ensure hotel policies regarding security, privacy and customer service are followed
Civil Status Assistant
Municipality of Ricadi
01.2024 - 06.2024
- Issuance of civil status certificates
- Support in the Italian citizenship procedure
- Support in Italian consulate procedures with the municipality of Ricadi
- Registration of civil status records in citizen registers
- Support in the various organization of the electoral office
Graphic Designer
Universal Civil Service
06.2023 - 06.2024
- Graphic design in general (flyers, advertisements for commemorative days and community events)
- Creation of the official page of the Ricadi Universal Civil Service
- Creation and management of the newsletter system for volunteer communication
- Management of presences and absences of 150 volunteers
- Monitoring and control activities
- Data collection and processing on Excel (monitoring, surveys and data analysis)
- Creation of a pie chart to analyze the work process and satisfaction of all volunteers
Administrative Accountant
Prya Accounting Firm
01.2019 - 06.2019
- Billing
- Registration of VAT purchases/sales
- Salary book
- Bank reconciliations
- DDJJ VAT (sworn declaration)
- DDJJ (sworn declaration) purchases and sales F4502
- IIBB gross income
- Management of the Emaras software and the SIAP (AFIP) application
Tester and Functional Analysis
Tzolkins Software Development Agency
10.2017 - 07.2018
- Tester and functional analysis in the telemedicine project
Administrative Secretary
PFC Refrigeracion - LG Electronics
01.2016 - 06.2017
- Coordination of services, telephone assistance and customer consultancy
- Sale of spare parts
- Stock control, entry and exit forms
- Cash liquidation
- Supplier payments
- Billing
- Drafting of budgets, management reports, analysis and clearing of accounts
- Application of accounting tasks and internal control standards
- Management of the GSFS software
Administrative Secretary
Verde Administración
01.2013 - 12.2015
- Preparation of the settlement of expenses (Building Expenses)
- Preparation of salary settlement
- Preparation of financial statements
- Using AFIP DDJJ (Sworn Declaration) applications
- Presentation of F-931 AFIP forms (tax returns)
- Payment of suppliers
- Telephone assistance
- Preparation of salary and administrative books
- Preparation of inventories, income and expense forms, various letters
- Cash registers
- Reconciliation of accounting accounts
- Customer consultancy, drafting of the annual budget, management reports, analysis and clearing of accounts, monthly closing
- Application of accounting and administrative tasks
- Management of the Ada3D software
Education
Bachelor's degree - Modern languages and civilisations
Università Della Calabria (University of Calabria)
Cosenza, Italy10-2025
Course - PC Assembly and Repair
Universidad Tecnológica Nacional (National Technological University FRBA)
Buenos Aires, Argentina12-2015
Bachelor of Engineering - BE - Information technology engineering
Universidad Tecnológica Nacional (National Technological University FRBA)
Buenos Aires, Argentina03-2015
High School Diploma - Business Economics
Instituto Parroquial Nuestra Señora De La Unidad A-297
Buenos Aires, Argentina12-2012
Skills
- Microsoft Office
- Social Network Management
- Email Management
- Coreldraw
- Adobe Photoshop
- Adobe Illustrator
- C
- HTML
- Customer service focus
- Administrative Management
- Accounting Software Proficiency
- Problem-Solving
Personal Information
- Date of Birth: 03/26/95
- Gender: Female
- Nationality: Italian, Argentinian
- Driving License: B
Languages
Spanish
Native language
English
Intermediate
B1
Italian
Upper intermediate
B2
German
Beginner
A1
Volunteer Experience
- Universal Civil Service - National, Ricadi, Italy, 06/27/23, 06/26/24
Timeline
Civil Status Assistant
Municipality of Ricadi
01.2024 - 06.2024
Graphic Designer
Universal Civil Service
06.2023 - 06.2024
Receptionist Manager
Le Casette Sul Mare Residence
05.2023 - 10.2024
Administrative Accountant
Prya Accounting Firm
01.2019 - 06.2019
Tester and Functional Analysis
Tzolkins Software Development Agency
10.2017 - 07.2018
Administrative Secretary
PFC Refrigeracion - LG Electronics
01.2016 - 06.2017
Administrative Secretary
Verde Administración
01.2013 - 12.2015
Bachelor's degree - Modern languages and civilisations
Università Della Calabria (University of Calabria)
Course - PC Assembly and Repair
Universidad Tecnológica Nacional (National Technological University FRBA)
Bachelor of Engineering - BE - Information technology engineering
Universidad Tecnológica Nacional (National Technological University FRBA)
High School Diploma - Business Economics
Instituto Parroquial Nuestra Señora De La Unidad A-297
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