Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
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Daiane Matta

Daiane Matta

Stoneybatter,Dublin

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Strong skills and friendliness with the public and customer service

Overview

3
3
years of professional experience
12
12
years of post-secondary education
1
1
Certification

Work history

Authorised Officer and Security.

Transdev Dublin Light Rail ( Luas )
Dublin
03.2024 - 07.2024
  • Verification and validation of information: Responsible for verifying, validating and attesting to the accuracy and legitimacy of information, documents tickets and travel passes;
  • Responsible for ensuring that passengers and the organization are in compliance with applicable laws, regulations and policies.
    Provide security and order inside trains, and outside on company platforms.
  • Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
  • Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
  • Managed public relations duties to provide positive and accurate narratives.
  • Maintained order and security at public events, defusing tense situations proactively.

Receptionist and security officer

Elevare ( Meta-Facebook)
Dublin
03.2023 - 12.2023
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Checked bags and identification with keen eye for detail.
  • Kept entrances secure with consistent visitor, personnel and package screening.
  • Monitored, authorised and recorded entrance and departure of vehicles and visitors.
  • Collaborated with security teams and emergency services to resolve urgent situations.
  • Identified safety risks by analysing reports and camera footage.
  • Authorised entrance papers, granting building access and recording arrival times to maintain security.
  • Eliminated unauthorised access through effective employee and visitor screening.
  • Secured cash and valuables against on-property loss or interference during transport.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Embodied company values through friendly and reliable customer service.

Front desk agent and Security Officer

MCR GROUP ( SAR)- National Drug Treatment Center
Dublin
01.2021 - 02.2023
  • Delivered front of house duties with warm and professional manner.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Answered calls and routed to proper guest or department during switchboard operator absences.
  • Tracked daily activities and important metrics with spreadsheets.
  • Performed administrative support tasks such as data entry, appointment scheduling in appointments.
  • Checked ID cards and documented details in security log.
  • Completed regular patrols after business hours, preventing intrusions and detecting problems.
  • Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
  • Signed in and issued passes to visitors and contractors.
  • Updated team and coordinated responsibilities using two-way radio system.
  • Reported suspicious activities and persons to law enforcement for appropriate incident management.
  • Identified safety risks by analysing reports and camera footage.

Education

Higher National Diploma -

Venes Escola de Saúde (Health school Brazil)
02.2016 - 11.2019

Direito -

UNIP Universidade Paulista ( Brazil)
02.2008 - 11.2013

Seda College
02.2020 - 08.2022

Skills

  • Attention to Detail
  • Strategic Planning
  • Communication skills
  • Problem-solving;
  • Self-motivated to work independently;
  • Time management;
  • Excellent interpersonal skills and ability to express ideas and concepts;
  • File and records management
  • MS office proficiency

Languages

Portuguese
Native
English
Fluent
Spanish
Upper intermediate (B2)

Certification

Manual Handling: Excel Recruitment

HCCP: Excel Recruitment

Fire Safety: Temple Recruitment

Accident Prevention: CCS Recruitment

Fire Evacuation : Elevare ( Meta )

Timeline

Authorised Officer and Security.

Transdev Dublin Light Rail ( Luas )
03.2024 - 07.2024

Receptionist and security officer

Elevare ( Meta-Facebook)
03.2023 - 12.2023

Front desk agent and Security Officer

MCR GROUP ( SAR)- National Drug Treatment Center
01.2021 - 02.2023

Seda College
02.2020 - 08.2022

Higher National Diploma -

Venes Escola de Saúde (Health school Brazil)
02.2016 - 11.2019

Direito -

UNIP Universidade Paulista ( Brazil)
02.2008 - 11.2013

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Daiane Matta