Adem TAIBI

• Trained new customers on company products
• Developed strong communication and organizational skills through working on group projects.
• Managed time efficiently in order to complete all tasks within deadlines.
• Delivered services to customer locations within specific timeframes.
• Demonstrated strong organizational and time management skills while managing multiple projects

Fixed term contract

• Foster and grow relationships with newest clients, offer personalized service and support
• Collaborate with Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction
• Become a product expert, which will allow to best optimize clients' accounts and set them up for success
• By diagnosing and solving technical problems, working through new and existing integration setups.

Fixed term contract

• Financial control by establishing Credit/Debit notes
• Manage orders and reports in SAP ERP
• Ensure highest self-adherence to all compliance requirements
• Quality control - Good Distribution Practice (GDP Guidance)
• Data Privacy control – General Data Protection Regulation (GDPR)
• Regulatory control – Controlled distribution
• Mapping of all processes of Europe and M.E.A
• Providing training to co-workers on Cawemo BPMN.

• Delivering Training Within Industry (TWI) instruction on how to perform job duties and provided support as new hires became acclimated to their new role
• Training multiple new hire classes on a 6 weeks' course plan (on site and virtually) on a totally new project to ensure efficient module utilization
• Training current employees (including management) on new products and process updates
• Successfully created a training book and assessments in French and developed a rigorous training program which consequently improved the skills and scores of French Market new hires
• Conducting one-on-one coaching sessions with new hires after each assessment (pass mark 85%) and building improvement plans
• Establishing positive, ongoing professional relationships with the class during the training and once the class goes to production
• Working closely with the operation team updating them about new hires' skills, attendance and behaviors
• Assisting them with making decisions if an agent is fit for the company or not.

• Organizing travels for companies during big meetings and Events
• Responding tenders for big companies/laboratories
• Planning and building routings/booking transports for people meeting from all around globe
• Working under strict deadlines
• Ensuring follow-up

• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Resolved problems, improved operations and provided exceptional service.
• Change conduct

• Support company's users on customer facing Travel Technology solutions
• Navigational help for respective travel technology application (KDS)
• Incident assessment and applying known resolution around travel technology
• Incident registration and-if required-escalation to second level
• Ongoing communication to user
• Perform site administration tasks defined in SLA and participating in coaching and training new users
• Support company's users on customer facing Travel Technology solutions
• Navigational help for respective travel technology application (KDS)
• Perform site administration tasks defined in service level agreement and participating in coaching and training new users

• Organized trips for individual, and business travelers.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Completed accurate reservations for business travelers at point of sale.
• Handled sensitive information with professionalism and discretion
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation