Adeline Elisabeth

• Led early access and product readiness for global launches (Square POS, Banking, and SaaS solutions), aligning technical, data science, and UX teams for optimal delivery.
• Designed and ran international beta programs to validate features, with a focus on leveraging customer data and analytics
  Translated user insights and behavioural data into actionable product improvements
• Partnered closely with Product, Engineering, Data Science, and GTM teams to ensure seamless delivery and scalability of payment products across regions.
• Applied Agile principles and iterative product management to deliver customer-centric, B2B financial solutions compliant with market regulations.
  

Targets: 5.5/7 CSAT, 30% engagement rate and no critical bugs pending across projects.
Results: Average CSAT of 6.2/7. Average engagement rate of 34.2% and no launch with critical bugs

• Delivered B2B technical support over the phone and by email
  Subject matter expert for the team on Square for Restaurants and Square Appointments

Target: 85% CSAT - Results: 88.2% CSAT

• Managed 2 junior recruiters
  Introduced innovative sourcing methods to identify passive candidates, expanding talent pipelines.
• Built strong relationships with hiring managers.
• Increased efficiency of talent acquisition processes by implementing data-driven strategies and streamlining workflows.

Results: Steady recruitment flow of 7/10 new hire per month

• Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection, for 5 offices (Paris Dublin, Madrid, Geneva and Barcelona)

• Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
• Built strong relationships with clients through regular communication and understanding their unique needs.