Tatyana Ten
Program Manager
Amsterdam
Summary
Cross-functional Program Manager with 6+ years of experience delivering complex programs across product, engineering, and operations teams. I led global Alpha & Beta programs at Square, managing end-to-end program delivery for hardware and software launches and implementing scalable processes that improved operational efficiency and launch readiness. Experienced in coordinating international testing, managing logistics and inventories, and aligning stakeholders to shared outcomes. I combine a data-driven mindset, structured execution, and strong communication to drive clarity, reduce risk, and deliver user-centric solutions in fast-moving environments.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Skills
Program Strategy & Management
Stakeholder Management
Product Testing & Customer Experience
Hardware & Inventory Management
Jira & Confluence
Asana, Coda, Notion
Looker, Snowflake
GetFeedback
Google Workspace, Microsoft Office Suite
AI Tools (ChatGPT, Gemini)
Certification
Professional Scrum Master™ I (PSM I)
Work History
Beta Program Manager
Square, Inc
Dublin
01.2021 - 04.2025
- Led end-to-end program delivery for global Alpha & Beta initiatives across software and hardware, driving go-to-market readiness for launches such as Square Register (Ireland), unified Square POS, and enhanced Categories.
- Developed scalable, cross-functional program plans with clearly defined success metrics, risk assessments, and exit criteria, reducing ambiguity and accelerating time-to-market.
- Led Square’s Ireland market expansion by recruiting 40+ sellers, generating data-driven go-to-market insights, and managing onboarding, communication workflows, and stakeholder engagement.
- Partnered with Product, Engineering, Design, Marketing, and Operations to align priorities, manage dependencies, and ensure smooth and coordinated program execution across teams and regions.
- Translated qualitative and quantitative data (interviews, surveys, usage analytics) into actionable insights, shaping product roadmaps and improving customer experience and operational efficiency.
- Delivered strategic updates, progress reporting, and risk mitigation recommendations to leadership and stakeholders, supporting informed decision-making and iterative development.
- Managed research operations and program logistics, ensuring high-quality execution across program cycles.
- Owned Dublin’s hardware beta operations, including inventory management, testing processes, and shipping logistics, improving operational workflows and supporting seamless hardware delivery.
Customer Success Advocate
Square, Inc
01.2020 - 01.2021
- Helped sellers set up, run, and scale their businesses using Square, while translating seller feedback into product insights, collaborating with Engineering to resolve issues and improve features.
- Analyzed inquiry trends to recommend process and product improvements, while working cross-functionally across regions to ensure a smooth customer experience.
Digital Marketing Account Optimiser for Google
Cognizant
10.2018 - 01.2020
- Optimized client advertising performance by validating and refining recommendations from Google’s ML-powered systems, ensuring alignment with business goals and KPIs.
- Partnered with Account Managers to identify growth opportunities.
Education
Master of Science - Marketing
Trinity College Dublin
Dublin, Ireland 09.2017 - 09.2018
Bachelor of Arts - Business Administration
American University in Bulgaria`
Blagoevgrad, Bulgaria 09.2013 - 05.2017
Bachelor of Arts - Journalism And Mass Communication
American University in Bulgaria
Blagoevgrad, Bulgaria 09.2013 - 05.2017
Languages
English
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Professional Scrum Master™ I (PSM I)
06-2025
Beta Program Manager
Square, Inc
01.2021 - 04.2025
Customer Success Advocate
Square, Inc
01.2020 - 01.2021
Digital Marketing Account Optimiser for Google
Cognizant
10.2018 - 01.2020
Master of Science - Marketing
Trinity College Dublin
09.2017 - 09.2018
Bachelor of Arts - Business Administration
American University in Bulgaria`
09.2013 - 05.2017
Bachelor of Arts - Journalism And Mass Communication
American University in Bulgaria
09.2013 - 05.2017