Zuzanna Kniaziuk
Midleton
Summary
Highly motivated person with relevant background in retail and customer service. Offer strengths in communication, problem-solving, and relationship-building that drive sales growth. Notable success in previous role includes contributing to increased revenue through effective product promotion and upselling techniques. Proven ability in managing tasks efficiently and delivering exceptional service to customers.
Overview
7
7
years of professional experience
Work History
SALES ASSISTANT
Dunnes Stores
Dungarvan
09.2023 - Current
- Greeted customers and provided assistance with product inquiries.
- Processed customer payments using cash register and credit card machines.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
- Monitored inventory levels to ensure appropriate stock levels for peak trading periods.
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
- Assisted customers with selecting deli items and providing product knowledge.
- Followed food safety guidelines when preparing sandwiches, salads and other deli items.
CUSTOMER SERVICE CASHIER
efootwear.pl
Opole
05.2022 - 08.2023
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
CUSTOMER SERVICE CASHIER
Bershka
Opole
09.2021 - 05.2022
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Processed returns, exchanges, refunds, layaways, special orders and warranties according to company policy.
- Maintained accurate inventory levels through regular stock checks.
- Organized merchandise on display racks according to established guidelines.
- Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
HOUSEKEEPER
"Dom o Niebieskich Okiennicach" Guesthouse
Gryfów Śląski
09.2020 - 09.2021
- Organized and maintained executive calendar of appointments, meetings, conferences and travel itineraries.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Maintained daily records of room availability and rates.
- Performed administrative duties such as filing documents, preparing correspondence.
- Dusted furniture and wiped down all surfaces with appropriate cleaning materials.
- Removed soiled linen from rooms and delivered fresh linens as needed.
- Restocked amenities like soap, shampoo, tissues in each room daily.
WAITRESS
Restaurant "Zornica"
Gryfów Śląski
02.2019 - 09.2020
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
BABYSITTER
Private employers
Dungarvan
06.2017 - 08.2019
- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Providing a safe environment for children to explore their curiosity and creativity.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
Education
High School Diploma - Linguistics class
High School Gryfów Śląski
Gryfów Śląski, PolandSkills
- Problem Solving
- Communication Skills
- Team Work
- Dedication
- Customer service
- Time Management
- Deadline-oriented
Languages
Polish
First Language
English
Proficient (C2)
C2
Timeline
SALES ASSISTANT
Dunnes Stores
09.2023 - Current
CUSTOMER SERVICE CASHIER
efootwear.pl
05.2022 - 08.2023
CUSTOMER SERVICE CASHIER
Bershka
09.2021 - 05.2022
HOUSEKEEPER
"Dom o Niebieskich Okiennicach" Guesthouse
09.2020 - 09.2021
WAITRESS
Restaurant "Zornica"
02.2019 - 09.2020
BABYSITTER
Private employers
06.2017 - 08.2019
High School Diploma - Linguistics class
High School Gryfów Śląski
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