Summary
Overview
Work history
Education
Skills
Certification
Additional Information
HOBBIES
Additional information
Timeline
Generic
Zubair Ahmad

Zubair Ahmad

Lucan,Dublin

Summary

Dedicated IT support with knowledge of troubleshooting, ticket management, and PC reimaging. Ability to provide end-user support and resolve technical issues efficiently. Actively pursuing ITIL certification and possesses proficiency in English.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Front Desk Security Receptionist

MCR Group
Dublin, Dublin
2018.07 - 2022.11

• Delivered customer support via front desk, email, and phone
• Generate deliveries record and daily reports
• Issue badges for visitors in building

IT Support Analyst

Speedsters.ie
Dublin, Leinster
2023.05 - 2024.02

• Provide IT support services, troubleshooting and system operation
• Assist with implementing solutions for hardware and software
• Implement common preventive maintenance
• Speedsters Marketing, collect data and sign contracts
• Install new devices and create online accounts and software's activation

Education

QQI Level 6 - Network Security Professional / Cyber Security+

DUNDRUM COLLEGE
Dublin
2025.02 - 04/2026

QQI Level 5 - Computer Network Technician & Cybersecurity

MARINO COLLEGE
Dublin
2023.02 - 09/2024

GED - IT Service Desk Analyst

GENERATION UK/IRL (ONLINE)
04.2023

QQI L8 Bachelor's Degree - Business

CCT COLLEGE, DUBLIN
Dublin

Skills

Microsoft 365 support

  • ITIL practices
  • Ticketing system management
  • Scope escalation and prioritization

Certification

ITIL FOUNDATION CERTIFICATION MARCH 2026 - PRESENT

CompTIA Security+ - Studying

Fundaments of cybersecurity

Introduction to Modern AI

Additional Information

ENGLISH
Fluent
URDU
Native

HOBBIES

Problem-solving

Interest in technology

Communication/teamwork

Additional information

Currently holding Stamp 4 Visa 

No Sponsorship Required 

Full Clean Driving Licence

Timeline

QQI Level 6 - Network Security Professional / Cyber Security+

DUNDRUM COLLEGE
2025.02 - 04/2026

IT Support Analyst

Speedsters.ie
2023.05 - 2024.02

QQI Level 5 - Computer Network Technician & Cybersecurity

MARINO COLLEGE
2023.02 - 09/2024

Front Desk Security Receptionist

MCR Group
2018.07 - 2022.11

GED - IT Service Desk Analyst

GENERATION UK/IRL (ONLINE)

QQI L8 Bachelor's Degree - Business

CCT COLLEGE, DUBLIN
Zubair Ahmad