Patrick Alabi
| IEC Open Work Permit | Authorized to work in Canada
Summary
Cybersecurity and IT support professional with 4+ years in SOC operations, enterprise service desk, and client-facing environments. Skilled in incident triage, stakeholder communication, SOP development, and cross-functional collaboration. Relocating to Toronto September 2026; seeking roles in cybersecurity, IT support, technical support, service delivery, customer success, or GRC.
Overview
5
5
years of professional experience
Work history
Associate SOC Analyst
CipherTechs (Cybermaxx)
Ireland
2023.11 - 2026.05
- Served as primary point of contact and SME for two enterprise clients over two years, owning service delivery, bi-weekly reviews, and escalation handling.
- Developed client-specific SOPs and tuning recommendations that contributed to 40% reduction in weekly alert volume.
- Collaborate with Customer Success and Engineering to resolve escalations and improve detection rules.
- Support simulations and cross-team readiness exercises.
- Awarded Employee of the Month (September 2024); multiple nominations in 2025 for client communication and incident handling.
Junior SOC Analyst
CipherTechs
Ireland
2022.05 - 2023.10
- Investigated and triaged security alerts across multiple SIEM platforms (Splunk, Devo, Elastic and Exabeam).
- Documented findings and prepared escalation summaries for senior analysts and clients.
- Improved internal playbooks, contributing to reduction in false-positive alert volume.
SOC Intern
CipherTechs
Ireland
2021.11 - 2022.05
- Supported monitoring workflows, alert preparation, and escalation documentation.
Service Desk Agent
Sun Life Financial
Ireland
2021.06 - 2021.11
- Provided IT support to 30,000+ enterprise users across North America.
- Achieved 85% first-call resolution rate over five-month tenure.
- Managed incidents and service requests via ServiceNow, meeting SLA targets.
Education
BSc (Hons) - Cybercrime & IT Security
Institute of Technology Carlow (SETU)
IrelandSkills
Security Monitoring, Incident Response, Troubleshooting, Client Communication, Ticket Management, Documentation & Reporting, Cross-functional Collaboration, User Support, SIEM Analysis
Tools & Technologies:
DEVO, Exabeam, Microsoft Defender, CrowdStrike, LevelBlue, SentinelOne, ServiceNow, Jira, Confluence, Zendesk, Mimecast ,Abnormal
Timeline
Associate SOC Analyst
CipherTechs (Cybermaxx)
2023.11 - 2026.05
Junior SOC Analyst
CipherTechs
2022.05 - 2023.10
SOC Intern
CipherTechs
2021.11 - 2022.05
Service Desk Agent
Sun Life Financial
2021.06 - 2021.11
BSc (Hons) - Cybercrime & IT Security
Institute of Technology Carlow (SETU)