Zoya Ehsan
Pakistan
Summary
Dynamic and strategic professional with a strong foundation in business planning and organisational skills. Proficient in MS Office, with a proven ability to influence, persuade, and negotiate effectively. Demonstrates exceptional coaching abilities and efficient communication skills. Known for being proactive, social, and self-motivated, consistently driving successful outcomes.
Overview
20
20
years of professional experience
2017
2017
years of post-secondary education
Work history
Associate Manager Policies & Manuals
Allied Bank Limited
01.2024 - 01.2025
- Responsible for developing, communicating and training of new and revised policies and procedures that enable team members to meet functional goals and objectives and provide excellent member experience
- Organizing/updating Banking Manual in the light of Policies/circulars/instructions issued internally and by Regulator and update its online version along with amendment log
Operation Manager
Allied Bank Limited
08.2020 - 01.2024
- Ensure, manage and supervise services in the branch to achieve timely and accurate processing of customer requested transactions and customer complaints, while ensuring service delivery is as per the prescribed standards
- Ensure process flow in assigned operational task
- Performing enhanced due diligence through daily monitoring of various customer transaction reports
Associate Manager Banking Services
Allied Bank Limited
07.2018 - 07.2020
- Supported in resolving customer problems beyond the supervisory level in all operational areas
- Monitored daily operations to ensure a free flow process
Customer Support Officer
Allied Bank Limited
02.2015 - 06.2018
- Planned and monitored work tasks for optimum team efficiency
- Lead and managed individual and corporate clients’ business affairs
- Handled complaints and enquiries
Assistant Teacher
Beaconhouse School System
08.2014 - 02.2015
- Provided plans and promoted environment conductive to learning schemes
Intern
Warid Telecom
02.2014 - 05.2014
- Worked on Pre-Post Churn and Retention analysis
- Drafted Daily Postpaid Performance Dashboard
- Conducted survey on the impact of 3G technology
- Analyzed data to identify strategies for improvement of service and productivity
Substitute teacher
Granada International School
10.2013 - 12.2013
- Coordinated with teachers, interacted with parents, drafted worksheets
Online content writer
01.2011 - 01.2013
Social worker for earthquake victims
01.2005 - 12.2005
Education
Master Degree - Business Administration; (Executive) Marketing
Institute of Management and Sciences (Pak-Aims)
Bachelor Degree - Business Administration (Honours) Marketing
Institute of Management and Sciences (Pak-Aims)
Intermediate - commerce subjects (I.Com)
BISE Lahore
Matriculation - pure sciences
BISE Lahore
Skills
- Business planning
- Strategic
- Proficient in MS Office
- Influencing
- Persuading
- Coaching
- Organizational skills
- Negotiating skills
- Pro-active
- Social
- Self-motivated
- Efficient communication
Accomplishments
- Earned a Gold Medal in MBA Executive from Pak-Aims in 2017.
- Received several Dean’s Honors for maintaining CGPA.
- Distinction in term research paper ‘Impact of e-banking on online banking in Pakistan’.
- Received Operational Excellence Certificate from Warid Telecom in 2014.
Personal Information
- Date of birth: 07/15/90
- Gender: Female
References
To be furnished upon request.
Timeline
Associate Manager Policies & Manuals
Allied Bank Limited
01.2024 - 01.2025
Operation Manager
Allied Bank Limited
08.2020 - 01.2024
Associate Manager Banking Services
Allied Bank Limited
07.2018 - 07.2020
Customer Support Officer
Allied Bank Limited
02.2015 - 06.2018
Assistant Teacher
Beaconhouse School System
08.2014 - 02.2015
Intern
Warid Telecom
02.2014 - 05.2014
Substitute teacher
Granada International School
10.2013 - 12.2013
Online content writer
01.2011 - 01.2013
Social worker for earthquake victims
01.2005 - 12.2005
Bachelor Degree - Business Administration (Honours) Marketing
Institute of Management and Sciences (Pak-Aims)
Intermediate - commerce subjects (I.Com)
BISE Lahore
Matriculation - pure sciences
BISE Lahore
Master Degree - Business Administration; (Executive) Marketing
Institute of Management and Sciences (Pak-Aims)
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