Zöe Owens
Rathcoole,Ireland
Summary
I’m a Detail-oriented healthcare professional with experience preparing treatment rooms, managing patient records and providing patient education. Accomplished in using dental software and instruments. Seeking a position to continue to grow in dental healthcare field.
Passionate about oral health, with experience in supporting dental procedures and patient care. Will bring skills in sterilisation protocols and dental software systems to enhance practice efficiency. Known for creating comfortable environments for patients, and can contribute to improving patient retention rates with empathetic and informative communication style.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
Work history
Trainee Dental Nurse
Smiles Dental
Dundrum, Ireland
2024.03 - Current
- Demonstrated commitment towards continuous professional development through regular training sessions.
- Assisted dentists with routine and complex procedures, elevating patient comfort.
- Adhered to all relevant ethical codes and regulations within the practice settings.
- Enhanced patient experience by providing comforting chair-side assistance during procedures.
- Followed strict infection control protocols throughout all tasks, safeguarding both patients and staff members' health.
- Carried out sterilisation of dental instruments to maintain hygiene standards.
- Supported patients during pre- and post-operative care to mitigate health and safety risks.
Retail Associate
Poulet Bonne Femme
Rathcoole
2022.07 - 2024.02
- Assisted in store opening and closing procedures, including cleaning and visual merchandising.
- Communicated effectively to determine customer needs, recommending and upselling services.
- Handled incoming calls with professional and knowledgeable telephone manner.
- Encouraged customer loyalty by building positive rapport with regular customers.
- Welcomed customers in warm and friendly to ensure positive first impression.
- Informed customers on wide selection of products and services.
- Upheld brand image by maintaining neat appearance and professional demeanour.
Creche Assistant
The Rainbow Club
Lucan
2020.05 - 2020.08
- Worked with 12 children at once from ages 3 to 12, managing without difficulty.
- Developed strong relationships by providing caring, stimulating environments for children within care.
- Proactively participated in all activities, including arts, crafts, games and storytime, to make bonds and enhance child relationships.
- Helped set up facilities with equipment, toys and materials required for daily activities while removing safety hazards.
- Closely monitored child activities, ensuring actions and activities stayed safe and within centre rules.
- Coordinated and participated in children outings to parks, playgrounds and entertainment facilities, developing based on requests.
- Prepared snacks, drinks and meals for children, providing feeding assistance when required.
- Ensured high standards of hygiene on the premises through regular quality inspections and cleaning.
- Followed strict safeguarding policies and procedures, maintaining health and safety of children and staff.
- Monitored and supported children during meal times, helping to prepare food, feed children and maintain exemplary table manners.
- Used positive reinforcement and behaviour modelling to discipline children.
- Kept children safe and secure at all times.
- Taught children basic life skills to encourage independence.
- Assisted school-age children learn numeracy and language with homework or projects.
Education
Leaving Cert -
Holy Family Community School
Rathcoole03.2023
Skills
- Visual merchandising
- Store opening and closing
- Picking, packing and dispatching
- Store presentation
- Product date management
- Customer service
- Digital Skills in Microsoft Office
- Taking part in Student Voice (SSE)
- Stock counting
- Sales techniques
- Workplace hygiene maintenance
- Infection control understanding
- Dental materials knowledge
- Communicating with anxious patients
- Dental charting proficiency
- Chairside assistance
Referees
- I., Fallon, Principal, +353 (0) 1 485 0766, Holy Family Community School, Rathcoole, Dublin
- Marika, Prenga, (01) 257 1823, Poulet Bonne Femme, Rathcoole, Dublin
- Nadia McAdam (01) 525 0800 Smiles Dental Dundrum, D16 N766
Certifications
Leaving Certificate 2023
Gaeilge - O6
English - H6
Mathematics - O8
Geography - H6
French -O6
Art - H5
Biology -H8
Timeline
Trainee Dental Nurse
Smiles Dental
2024.03 - Current
Retail Associate
Poulet Bonne Femme
2022.07 - 2024.02
Creche Assistant
The Rainbow Club
2020.05 - 2020.08
Leaving Cert -
Holy Family Community School