Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zoe Hoey

Summary

I am a 23-year-old who has recently obtained a 2.1 bachelors of Arts degree in sociology in University of Limerick . Throughout my previous employments I have gained excellent customer care and time management skills. With my diverse work background, I have gained and tailored my experience to any role that I am in. I am self-motivated and can work as part of a team while also being able to work off my own incentive. I am also a fast and eager learner.

Overview

11
11
years of professional experience

Work History

COE Specialist

Uber Headquarters
01.2025 - Current
  • Provided comprehensive support to Uber drivers through inbound and outbound calls, and in-app chat messaging, addressing a wide range of inquiries and issues related to their accounts, payments, and overall experience.
  • Resolved an average of 50 driver issues daily, maintaining a high standard of service, and ensuring efficient issue resolution.
  • Managed complex cases, including payment disputes, account access problems, and policy violations, while adhering to company policies and procedures
  • Improved driver satisfaction scores through proactive communication, empathetic support, and effective problem-solving strategies
  • Collaborated with cross-functional teams, including operations, engineering, and legal, to identify and resolve systemic driver issues
  • Developed and implemented process improvements to streamline issue resolution
  • Maintained up-to-date knowledge of Uber's policies, procedures, and platform updates to provide accurate and helpful support to drivers.

general staff member

Limerick Omniplex
03.2023 - 12.2025
  • I currently work in omniplex limerick as a, and my duties are as follows;
  • Carrying out visual Merchandizing within the store to display the products in an Appealing manner
  • Carrying out daily housekeeping, keeping good standards within the store
  • Handling customers queries
  • Cash and card handling
  • Processing ticket and concession sales though the till
  • Carrying out stock take nightly
  • Setting up the shop in the mornings to be prepared for the day
  • Cleaning the store and preparing the cinema for close

Clerical Officer

Limerick City & County Council
01.2022 - 09.2022
  • I began working here as part of my co-op role for college. However, I excelled, and it was extended as a summer job until September 2022.
  • My roles and responsibilities included.
  • Sending up listings and de-listings to the valuation office.
  • In charge of the phone lines, including incoming and outgoing calls.
  • Used many of their systems, such as Agresso and Ascendas.
  • Used Microsoft and Excel in all my daily admin tasks.
  • Manning of email accounts, dealing with customers' queries.
  • Organizing documents through scanning and filing.
  • Training in of new employee

sales assistant

Fletchers Newsagents
Portarlington
10.2019 - 07.2022
  • I worked in Fletchers as a, /Key holder my responsibilities were as follows
  • Carrying out visual Merchandizing within the store to display the products in an Appealing manner
  • Carrying out daily housekeeping keeping good standards within the store
  • Handling customers queries both face to face and over the phone
  • Processing sales though the till
  • Key holder duties – opening the store and cashing up to close the store at night
  • Carrying out stock take when necessary

Sales Assistant

Guess
, Kildare
05.2019 - 08.2019
  • Assist in both the opening and closing of the store
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Resolved customer complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Assisted customers with returns, exchanges and refunds.
  • Managed cash register transactions accurately and efficiently.
  • Replenished merchandise on shelves as needed throughout the day.

Waitress

Portarlington golf club
01.2015 - 01.2017
  • I worked in Portarlington golf club as a, and kitchen assistant for 2 years, my responsibilities with this role were
  • Serving customers and providing top-quality customer service
  • Greeting Customers and escorting them to their tables
  • Taking orders and advising on menu choice
  • Taking and managing event bookings via email and phone
  • General duties included setting up and closing of restaurant

Education

Level8-Arts - Sociology

University of Limerick
University Of Limerick
05.2024

Leaving Certificate, -

Colaiste Iosagain
Portatlington
06.2020

Skills

  • Microsoft Excel and Office
  • Customer support and service
  • Policy compliance
  • Effective communication
  • Problem solving
  • Adaptability
  • Organizational skills
  • Conflict resolution
  • Process improvement

References

References available upon request

Timeline

COE Specialist

Uber Headquarters
01.2025 - Current

general staff member

Limerick Omniplex
03.2023 - 12.2025

Clerical Officer

Limerick City & County Council
01.2022 - 09.2022

sales assistant

Fletchers Newsagents
10.2019 - 07.2022

Sales Assistant

Guess
05.2019 - 08.2019

Waitress

Portarlington golf club
01.2015 - 01.2017

Level8-Arts - Sociology

University of Limerick

Leaving Certificate, -

Colaiste Iosagain
Zoe Hoey