Zoe Hoey
Summary
I am a 23-year-old who has recently obtained a 2.1 bachelors of Arts degree in sociology in University of Limerick . Throughout my previous employments I have gained excellent customer care and time management skills. With my diverse work background, I have gained and tailored my experience to any role that I am in. I am self-motivated and can work as part of a team while also being able to work off my own incentive. I am also a fast and eager learner.
Overview
11
11
years of professional experience
Work History
COE Specialist
Uber Headquarters
01.2025 - Current
- Provided comprehensive support to Uber drivers through inbound and outbound calls, and in-app chat messaging, addressing a wide range of inquiries and issues related to their accounts, payments, and overall experience.
- Resolved an average of 50 driver issues daily, maintaining a high standard of service, and ensuring efficient issue resolution.
- Managed complex cases, including payment disputes, account access problems, and policy violations, while adhering to company policies and procedures
- Improved driver satisfaction scores through proactive communication, empathetic support, and effective problem-solving strategies
- Collaborated with cross-functional teams, including operations, engineering, and legal, to identify and resolve systemic driver issues
- Developed and implemented process improvements to streamline issue resolution
- Maintained up-to-date knowledge of Uber's policies, procedures, and platform updates to provide accurate and helpful support to drivers.
general staff member
Limerick Omniplex
03.2023 - 12.2025
- I currently work in omniplex limerick as a, and my duties are as follows;
- Carrying out visual Merchandizing within the store to display the products in an Appealing manner
- Carrying out daily housekeeping, keeping good standards within the store
- Handling customers queries
- Cash and card handling
- Processing ticket and concession sales though the till
- Carrying out stock take nightly
- Setting up the shop in the mornings to be prepared for the day
- Cleaning the store and preparing the cinema for close
Clerical Officer
Limerick City & County Council
01.2022 - 09.2022
- I began working here as part of my co-op role for college. However, I excelled, and it was extended as a summer job until September 2022.
- My roles and responsibilities included.
- Sending up listings and de-listings to the valuation office.
- In charge of the phone lines, including incoming and outgoing calls.
- Used many of their systems, such as Agresso and Ascendas.
- Used Microsoft and Excel in all my daily admin tasks.
- Manning of email accounts, dealing with customers' queries.
- Organizing documents through scanning and filing.
- Training in of new employee
sales assistant
Fletchers Newsagents
Portarlington
10.2019 - 07.2022
- I worked in Fletchers as a, /Key holder my responsibilities were as follows
- Carrying out visual Merchandizing within the store to display the products in an Appealing manner
- Carrying out daily housekeeping keeping good standards within the store
- Handling customers queries both face to face and over the phone
- Processing sales though the till
- Key holder duties – opening the store and cashing up to close the store at night
- Carrying out stock take when necessary
Sales Assistant
Guess
, Kildare
05.2019 - 08.2019
- Assist in both the opening and closing of the store
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Resolved customer complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Assisted customers with returns, exchanges and refunds.
- Managed cash register transactions accurately and efficiently.
- Replenished merchandise on shelves as needed throughout the day.
Waitress
Portarlington golf club
01.2015 - 01.2017
- I worked in Portarlington golf club as a, and kitchen assistant for 2 years, my responsibilities with this role were
- Serving customers and providing top-quality customer service
- Greeting Customers and escorting them to their tables
- Taking orders and advising on menu choice
- Taking and managing event bookings via email and phone
- General duties included setting up and closing of restaurant
Education
Level8-Arts - Sociology
University of Limerick
University Of Limerick05.2024
Leaving Certificate, -
Colaiste Iosagain
Portatlington06.2020
Skills
- Microsoft Excel and Office
- Customer support and service
- Policy compliance
- Effective communication
- Problem solving
- Adaptability
- Organizational skills
- Conflict resolution
- Process improvement
References
References available upon request
Timeline
COE Specialist
Uber Headquarters
01.2025 - Current
general staff member
Limerick Omniplex
03.2023 - 12.2025
Clerical Officer
Limerick City & County Council
01.2022 - 09.2022
sales assistant
Fletchers Newsagents
10.2019 - 07.2022
Sales Assistant
Guess
05.2019 - 08.2019
Waitress
Portarlington golf club
01.2015 - 01.2017
Level8-Arts - Sociology
University of Limerick
Leaving Certificate, -
Colaiste Iosagain