Zeljka Delac
Rathcoole
Summary
Detail-oriented tourism and hospitality management graduate from a respected Zagreb institution. Committed to continuous improvement through professional development, with strong communication and organisational skills enhancing client satisfaction and teamwork. Experienced in Microsoft Office, Apros, Renteon, Relago, and trained in SQL database administration, with a keen interest in mastering new software solutions.
Overview
8
8
years of professional experience
Work History
Saleswoman
Offertissima
Zagreb
07.2025 - 02.2026
- Supported achievement of monthly sales goals by actively engaging with customers and promoting products.
- Provided professional customer advice on products and services.
- Cultivated positive customer relationships to foster loyalty and repeat business.
- Managed cash register operations and processed transactions.
- Addressed complaints and facilitated product returns.
- Monitored stock levels and supported replenishing sales assortment.
- Ensured cleanliness and orderliness of sales area to enhance customer experience.
- Assisted with proper product labeling including prices and promotions.
- Collaborated with colleagues to support sales goals.
Saleswoman
Kruna Mode
Split
04.2025 - 07.2025
- Achieving monthly sales goals and quotas.
- Established and nurtured customer relationships to foster loyalty and repeat business.
- Provided expert advice to customers on product features and services available.
- Ensured accurate product labeling with prices and promotions to facilitate informed purchasing decisions.
- Cash register management and transaction processing.
- Handling complaints and product returns.
- Monitoring stock levels and replenishing sales assortment.
- Maintained cleanliness and order of sales area to enhance customer experience.
Car Rental Agent
Sun City d.o.o.
Hvar
07.2024 - 10.2024
- Processing reservations and rental agreements via phone, email, or in person.
- Communicated with clients to provide detailed information on rental services, enhancing customer understanding.
- Checking vehicle condition before and after rental and documenting any damage.
- Issuing and receiving vehicle keys and providing usage instructions.
- Explaining rental terms, insurance, and restrictions to clients.
- Managed and resolved client complaints and requests to ensure satisfaction and retention.
- Executing transactions and charging for rental services.
- Maintaining vehicle cleanliness and technical condition.
- Organised records of vehicle availability to ensure accurate tracking.
- Updated database and reported on vehicle status to maintain accurate records and facilitate operations.
Saleswoman/Decorator
Balon Centar d.o.o.
Zagreb
12.2017 - 07.2024
- During seven years of work at Balon Centar d.o.o., I gained extensive experience in managing multiple sales points within large shopping centers.
- Recognised as employee of the month on several occasions, reflecting dedication and excellence in work.
- Trained new employees, imparting the knowledge and skills necessary for successful job performance.
- Managed procurement process and maintained accurate records of transactions, including outgoing and incoming invoices.
- Experienced in fieldwork and activities related to wholesale, adapting to various business requirements.
- Engaged with customers daily, offering advice and support while resolving tense situations to ensure satisfaction.
- Developed strong communication skills and an ability for perfectionism, attention to detail, and precision in all business aspects.
- Managed inventory levels and replenished stock on sales floor.
- Executed price labeling for products and verified label accuracy.
- Conducted regular inventory checks and monitored stock levels for efficiency.
- Operated cash register accurately and processed customer transactions.
- Addressed customer complaints and processed product returns effectively.
- Received and sorted new merchandise for display on sales floor.
- Promoted products and showcased current promotions to drive sales.
Education
Hospitality and Tourism School -
Hospitality and Tourism School
Zagreb01-2013
Skills
- Customer relationship management
- Communication skills
- Planning and organization
- Microsoft Office Suite
- Internet literacy
- SQL proficiency
- Team collaboration
- Empathy and understanding
Languages
English
Spanish
Italian
Custom Section
+353831432576, vranesicka@gmail.com, Calliaghstown Lower, Rathcoole, Ireland
Timeline
Saleswoman
Offertissima
07.2025 - 02.2026
Saleswoman
Kruna Mode
04.2025 - 07.2025
Car Rental Agent
Sun City d.o.o.
07.2024 - 10.2024
Saleswoman/Decorator
Balon Centar d.o.o.
12.2017 - 07.2024
Hospitality and Tourism School -
Hospitality and Tourism School