Zara O'Reilly
Castlemaine
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Shift Manager
Milano
Killarney
2023.05 - Current
- To lead and manage the team to deliver a successful shift by increasing sales, providing excellent food and service, handling complaints, accepting responsibility for performance, making choices, and resolving issues as they arise, all while adhering to brand standards, company policies, and legislation.
Waitress
Milano
Killarney
2022.02 - Current
- As a server, my tasks and responsibilities include greeting and seating customers, receiving orders, passing them to the kitchen efficiently, and remembering the menu in order to suggest additional starters, main courses, desserts, or drinks
- In addition, take care of any issues and guarantee that customers are satisfied with the service
- I was promoted to Shift Manger in May 2023
- I was delighted when I received this opportunity, as it would give me more opportunities and new experiences to handle.
Waitress
MJ's Restaurant and Takeaway
Tralee
2021.12 - 2022.02
- Greeting and seating the customers or taking their takeaway order
- Inform the customers of the daily and weekly specials
- Take the customer's order and serve their food & drink
- Provide cutlery and condiments as needed.
Hospitality/Catering Assistant & Barista
Sammy's Café & Restaurant
Inch Beach
2020.07 - 2021.11
- Proving customers with a warm and polite welcome
- Taking and serving food and drink orders
- Handling cash and processing payments
- Prepared large batches of hot and cold brew coffee daily
- Cooperating with the kitchen and staff to provide a smooth service
- Assisting with bar work duties when understaffed and during busy events.
Part-time Sales Assistant
Primark
Killarney
2019.10 - 2020.01
- Till Assistant
- Visual Merchandiser
- Stock Replenishment
- Product Knowledge
- Customer Service Skills.
Part-time Salon Assistant
Unique Hair by Katarzyna Bartczak
Castlemaine
2019.02 - 2019.10
- Greeting & welcoming the clients.
- Sterilizing equipment.
- Preparing & mixing the colour.
- Stock Inventory Items.
Education
University College Cork
2023-05
Milltown Presentation Secondary School
Milltown, Co. Kerry2021-05
Skills
- Team Development
- Interpersonal Skills
- Staff Motivation
- Shift Checklists
- Opening and Closing Procedures
- Handling Customer Complaints
Accomplishments
- Advanced from waitress to shift manager as result of of increasing sales and improving team performances. Skilled in strategic planning, team management, and customer relationship building.
- A great passion for Art - I have won many art competitions over the years, especially the Astella's Calendar competition.
Affiliations
- A great passion for Art, especially painting.
- Love to Travel.
Timeline
Shift Manager
Milano
2023.05 - Current
Waitress
Milano
2022.02 - Current
Waitress
MJ's Restaurant and Takeaway
2021.12 - 2022.02
Hospitality/Catering Assistant & Barista
Sammy's Café & Restaurant
2020.07 - 2021.11
Part-time Sales Assistant
Primark
2019.10 - 2020.01
Part-time Salon Assistant
Unique Hair by Katarzyna Bartczak
2019.02 - 2019.10
University College Cork
Milltown Presentation Secondary School