Zandile Ashanta Yabo
Castlemartyr,County Cork
Summary
Professional Call Centre Agent with 1 year experience and with excellent phone manner, outstanding interpersonal skills and first-class customer service expertise. Proficient in sales and customer data management. An experience working in Retail as a very good Retail Sales Assistant with a strong communication and problem-solving skills. Works well under tight deadlines. Always available to work immediately.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call centre agent
Wipro Technologies
Cape Town Western Cape South Africa, Century City
03.2022 - 08.2023
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Utilised multi-line telephone systems for efficient call handling.
- Facilitated positive customer experiences with attentive service.
- Managed high volume of inbound calls, ensuring swift response times.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Performed data entry tasks to keep records up-to-date and organised.
- Made 40+ outbound calls to businesses and individuals daily.
Call centre agent
MindPearl
V&A Waterfront Western Cape South Africa, Cape Town
04.2021 - 02.2022
- Handled customer queries focused on first-call resolution.
- Good Listening and communication skills.
- Asked probing questions of clients to understand needs and identify actionable requirements.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
Sales assistant
DueSouth Retail Store
Paarl South Africa, Western Cape
12.2017 - 09.2018
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Managed till operations smoothly, reducing waiting time for customers.
Community health worker
Mbekweni Youth Centre
Mbekweni Paarl South Africa, Western Cape
01.2016 - 02.2017
- Delivered quality healthcare by conducting health assessments, counselling and referrals.
- Fostered community engagement for improved public health through awareness campaigns.
- Assisted individuals with disabilities with participation in community activities.
- Instructed family and community groups in use of medical products.
- Reviewed social services plan, applying strict quality standards.
Education
NQF Level 4 - Fundamental Literacy & Numeracy, Primary healthcare, Microbiology & Dieses, Holistic care
Healthnicon College
Parow Western Cape (South Africa) 02.2015 - 06.2015
Cabin Crew course SA-CATS-FCL-64 - Cabin Crew Training
Future Flyers Training Academy
Cape Town (South Africa)Skills
- Inbound call handling
- Database administration
- Sales negotiation
- Conflict resolution
- Online customer service
- Interpersonal skills
- Resolving issues
- Product demonstrations
- Customer assistance
- Outstanding customer service
- Confident communicator
Affiliations
- photography
- Traveling
- Music
Accomplishments
Certificate of Achievement- Successfully rain Process training- Voice
Certification
HACCP Level 1&2 Training
Manual Handling Training Course
Civil Aviation Authority of South Africa License
Languages
English
Intermediate
References
References available upon request.
Zandile Ashanta Yabo
I worked as a Call Centre Agent in MindPearl and Wipro Technologies I have a very good communication Skill and good at solving problems. I completed a Cabin Crew course at Future Flyers Academy. I also worked as a Sales Assistant at DueSouth Retail Store. I also worked with Old people and Disable people as a healthcare worker. I believe in excellence and have always dedicate myself, my talent and creative abilities to assure the successful accomplishment of any company goals.
Timeline
Call centre agent
Wipro Technologies
03.2022 - 08.2023
Call centre agent
MindPearl
04.2021 - 02.2022
Sales assistant
DueSouth Retail Store
12.2017 - 09.2018
Community health worker
Mbekweni Youth Centre
01.2016 - 02.2017
NQF Level 4 - Fundamental Literacy & Numeracy, Primary healthcare, Microbiology & Dieses, Holistic care
Healthnicon College
02.2015 - 06.2015
Cabin Crew course SA-CATS-FCL-64 - Cabin Crew Training
Future Flyers Training Academy
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