Md Zamil Salek Khan
Application Consultant
Waterford
Summary
Structured Application Consultant with in-depth understanding of project scope evaluation and client needs assessment. Offering 7 years of tech industry expertise, including software consulting, client training and project management. Energetic Application Consultant offering wealth of experience in technical troubleshooting and problem-solving business issues. Hardworking, educated and willing to go extra mile to complete any task. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Application Consultant
Oneadvanced
Dublin
06.2022 - Current
- Successfully led 10+ customers through onboarding, upgrade and training
- Oversaw implementation of time and attendance programs for user training and support.
- Assessed clients' current software capabilities and business needs to identify any deficiencies.
- Communicated with clients on consistent basis to achieve requirements.
- Provided software recommendations to assist clients in meeting business objectives.
- Conducted scheduled system upgrades to maximize performance.
- Participated in design and planning exercises for future software rollouts.
- Delivered support training to help customers learn key features of applications.
Software Consultant
Freelance
Waterford
06.2021 - 03.2022
- Consulted with clients to align future software development with customer priorities.
- Offered software-related technical support through various communications channels.
- Developed complex solutions to all business problems along with customer engagements by detailed analysis, negotiation and coordination with main decision makers.
- Operated within cross-functional environments, coordinating multi-disciplinary teams to avoid redundancy and reduce dependencies.
- Designed, tested, installed and monitored new systems.
- Provided quality assurance testing for pre-release software through alpha and beta cycle development channels.
- Successfully handled 2 clients through their Identity Management requirements and software implementation
Identity and Access Management Consultant
Onaware
Waterford
04.2019 - 04.2021
- Worked with Government Agencies to Implement IAM software and decreased validation from days to mere minutes.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation, and data modeling.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Analyzed problematic areas to provide recommendations and solutions.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
Release Manager
Gluu Inc
Austin, TX
01.2015 - 01.2018
- Successfully release 10+ versions of Gluu Community Edition releases
- Coordinated scheduled releases and updates.
- Planned and orchestrated end-to-end processes
- Collected, modeled and analyzed data in order to make proactive adjustments to plans and meet all milestones.
- Collaborated with project developers, quality assurance team members and business analysts.
- Managed simultaneous and multiple releases across various platforms and within diverse portfolios.
- Managed release validation through development, testing and production phases.
- Collaborated with software development project departments to align engineering efforts towards prescribed release schedule deadlines.
- Interacted with quality management personnel to address customer issues with software defects, designing optimal resolution plans to maintain customer satisfaction.
- Provided strategic plans to senior management for approval by internal stakeholders and aligned development teams.
- Adhered to internal release development guidelines and processes to mitigate liabilities and align with business goals.
- Set release management lifecycles according to internal business goals and ongoing development realities.
- Wrote, updated and maintained project documentation.
- Updated customers and senior leaders on progress and roadblocks.
Education
Master of Science - Computer And Information Systems Security
University of Hertfordshire
Hertfordshire, England 09.2017 - 10.2018
Skills
Client rapport
undefinedCertification
CyberArk Certified Trustee
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less.
Marie Curie
Timeline
Application Consultant
Oneadvanced
06.2022 - Current
CyberArk Certified Trustee
05-2022
Software Consultant
Freelance
06.2021 - 03.2022
Identity and Access Management Consultant
Onaware
04.2019 - 04.2021
Master of Science - Computer And Information Systems Security
University of Hertfordshire
09.2017 - 10.2018
Release Manager
Gluu Inc
01.2015 - 01.2018
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