Zakary Casey
Dublin
Summary
Dedicated and professional, results driven retail manager with extensive experience in customer service, team leadership and training, operations and client relationship management within a fast-paced retail environment.
Experienced in supervising teams, managing daily operations, recruitment, handling administrative responsibilities, and maintaining a high level of standards for customer experience.
Overview
7
7
years of professional experience
Work History
Store Sales Manager
JoJo Maman Bébé
Dublin
10.2025 - Current
- Managing daily store operations in a busy retail environment
- Lead and supervise staff to maintain excellent customer service standards
- Handle administrative duties including email communication, reporting, scheduling, and stock coordination
- Support sales performance through strong commercial awareness and team leadership
- Maintain operational standards, visual merchandising, and inventory accuracy
- Resolve customer queries and complaints professionally and efficiently
Sales Supervisor
Kurt Geiger - Brown Thomas
Dublin
06.2024 - 10.2025
- Supervised daily floor operations and staff coverage within a high-volume department store environment
- Managed customer service escalations and ensured efficient resolution of issues
- Liaised with buyers and stockroom teams regarding deliveries, inventory, and product availability
- Assisted with promotional launches, merchandising, and operational planning
- Processed refunds, handled administrative communications, and maintained company procedures
Sales Associate
Hugo Boss
Dublin
05.2023 - 06.2024
- Delivered premium customer service and built strong client relationships
- Organised appointments for tailoring and suit fittings
- Supported team sales through professional service and product knowledge
Head Cashier
Massimo Dutti
Dublin, Ireland
07.2019 - 10.2022
- Responsible for opening and closing procedures and daily cash reconciliation
- Managed safe balances and till operations with high accuracy
- Supervised team members and coordinated operational workflows
- Assisted with customer service, stock deliveries, and alteration coordination
Skills
- Administrative Support
- Team leadership
- KPI & Target Focused
- Client management
- Cash management
- Office communication
- Microsoft Office Suite
- Inventory management
- Time management
- Professional communication
- Complaint handling
- Service excellence
Websites, Portfolios and Profiles
www.linkedin.com/in/zach-casey-88344a186
Custom Section
Interests & Hobbies:
- Technology
- Building computers
- Reading
- Outdoors
- Hiking
- Running
- Cooking
Timeline
Store Sales Manager
JoJo Maman Bébé
10.2025 - Current
Sales Supervisor
Kurt Geiger - Brown Thomas
06.2024 - 10.2025
Sales Associate
Hugo Boss
05.2023 - 06.2024
Head Cashier
Massimo Dutti
07.2019 - 10.2022