Zaira del Castillo del Barco
Cork
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Support Ambasador- Fraud Prevention
Telus International
Cork
06.2021 - Current
- Provided support to clients through various communication channels such as phone, email, and chat.
- Evaluated appeals from users regarding decisions affecting their accounts. These decision can have financial impact.
- Built trust through effective user education.
- Handling claims for Tier 1 and Tier 2 Support.
- Utilized specialized tools for detecting potentially fraudulent claims.
General Operative
Apple Distribution International
Cork
07.2020 - 01.2021
- Working in assembly line as a part of a team to reach target goals in developing products for the company ensuring speed and a high quality of computers building
- Being able to detect mistakes and change to different stations
Call Center Customer Service Agent
National Institute of Statistics (INE)
Madrid
01.2019 - 06.2019
- Responsible for conducting official quality surveys by phone, overseeing the processing of acquired data and analyzing the results.
Call Center Agent
Domestic & General Insurance
Madrid
10.2018 - 01.2019
- Provided technical support to clients who sought assistance regarding their insurance policies amidst the Brexit uncertainties.
- Handled client complaints regarding product issues and initiated the necessary documentation for review by other departments
- Monitored and documented home insurance claims, including policy type, renewals, costs, coverage details, and related information.
Call Center Agent
Arvato Bertelsmann
Madrid
05.2017 - 10.2018
- Establishing and communicating efficiently with customers to provide access to desired products, services, or assistance
- Executed quality surveys and processed customer reviews to drive service improvement
Call Center Agent
Unisono, Vodafone
Madrid
10.2015 - 03.2016
- Answered calls in a professional and polite manner
- Answered customer inquiries regarding products, services, billing and technical issues.
- To promote Vodafone goods and services by telephone to the customers.
- Maintained accurate records of all sales activities in the company's CRM system.
Education
Veterinary Nurse -
Madrid01.2018
Higher Technician in Production of Audiovisual Projects and Shows -
Madrid01.2012
Expert in Photographic Laboratory -
Madrid01.2009
Bach Flowers use for animals Course -
MadridLifeguard and First Aid Course (300h) -
MadridSkills
- Professionalism
- Analytical Skills
- Attention to Detail
- Customer service best practices
-
- Date of birth: 20/10/1990
- Nationality: Spanish
Timeline
Support Ambasador- Fraud Prevention
Telus International
06.2021 - Current
General Operative
Apple Distribution International
07.2020 - 01.2021
Call Center Customer Service Agent
National Institute of Statistics (INE)
01.2019 - 06.2019
Call Center Agent
Domestic & General Insurance
10.2018 - 01.2019
Call Center Agent
Arvato Bertelsmann
05.2017 - 10.2018
Call Center Agent
Unisono, Vodafone
10.2015 - 03.2016
Veterinary Nurse -
Higher Technician in Production of Audiovisual Projects and Shows -
Expert in Photographic Laboratory -
Bach Flowers use for animals Course -
Lifeguard and First Aid Course (300h) -
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