Zack Chahid Caruana
Hospitality Student
Swieqi
Summary
Proven track record in enhancing customer satisfaction and workplace safety, demonstrated during tenure at Wineport Lodge. Skilled in facility cleaning and adept at fostering professional customer service relationships.
Achieved significant reductions in booking errors at Ax Palace Hotel through meticulous attention to detail. Excels in materials organization and implementing safety protocols, ensuring operational excellence.
Skilled cleaning team member bringing in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Porter
Wineport Lodge
06.2023 - Current
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Resolved guest inquiries punctually and politely for professional customer service.
- Collaborated with front desk staff to accommodate special guest requests or resolve issues quickly and effectively.
- Completed sweeping, mopping, and window-cleaning.
- Increased workplace safety by immediately reporting potential hazards.
Housekeeping Supervisor
Intercontinental Hotels Group
02.2023 - 06.2023
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Reception
Marina Corinthia Beach Resort
10.2022 - 01.2023
- Maintained an organized reception area, welcoming visitors professionally while addressing their needs promptly.
- Provided back-up support for reception desk duties when necessary, demonstrating flexibility in adapting to various roles within the department as needed.
- Oversaw reception duties such as welcoming visitors, signing them in properly, directing them accordingly within the office space.
- Crafted compelling speeches for candidate appearances at rallies, debates, and informal gatherings that generated positive reception from attendees.
Reservations Agent
Ax Palace Hotel
06.2022 - 10.2022
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
Housekeeper
Hilton Malta
02.2022 - 06.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Laundry Attendant
Clean Sheets
10.2021 - 01.2022
Education
Diploma in Rooms Division - Hospitality
Institute of Tourism Studies
Hal Luqa 04.2001 -
Certificate in Rooms Division - Hospitality
Institute of Tourism Studies
Hal Luqa 04.2001 -
Secondary School Cerfificate -
St. Clare's College Pembroke Secondary
Pembroke 04.2001 -
Skills
Work Orders
Additional Information
My name is Zack Chahid Caruana, and I am an 18-year-old hospitality student with a passion for the industry. Currently, I am gaining hands-on experience working as a porter in Ireland. My role has equipped me with excellent customer service skills, a strong work ethic, and the ability to work efficiently in a fast-paced environment. I am eager to further develop my career in hospitality, bringing dedication, enthusiasm, and a positive attitude to every task.
Timeline
Porter
Wineport Lodge
06.2023 - Current
Housekeeping Supervisor
Intercontinental Hotels Group
02.2023 - 06.2023
Reception
Marina Corinthia Beach Resort
10.2022 - 01.2023
Reservations Agent
Ax Palace Hotel
06.2022 - 10.2022
Housekeeper
Hilton Malta
02.2022 - 06.2022
Laundry Attendant
Clean Sheets
10.2021 - 01.2022
Diploma in Rooms Division - Hospitality
Institute of Tourism Studies
04.2001 -
Certificate in Rooms Division - Hospitality
Institute of Tourism Studies
04.2001 -
Secondary School Cerfificate -
St. Clare's College Pembroke Secondary
04.2001 -
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