Zachary Gosse
Holmen
Summary
A dedicated and experienced marine industry professional with nearly 9 years of expertise in customer service and technical knowledge. Known for maintaining a positive, composed demeanor in high-pressure situations and effectively managing challenging customer interactions with patience and professionalism. Possesses extensive knowledge of Yamaha and Mercury outboards, Mercury Mercruiser inboards, Bennington Pontoons, Lowe Fishing Boats, and various other marine systems including Minnkota and Garmin trolling motors, Humminbird and Garmin depthfinders, as well as trailer and hydraulic systems from brands like Smokercraft, Volvo Penta, OMC, Karavan, Heritage, Dometic Vacuflush, and Dometic Hydraulic Steering. Committed to staying up to date with the latest industry technologies to provide accurate, reliable information and ensure exceptional customer experiences.
Overview
9
9
years of professional experience
Work History
General Manager
Powerhouse Marine
11.2023 - Current
- Lead and manage a team of sales representatives, providing training, support, and motivation to drive performance and achieve sales goals
- Analyze market trends, competitor activities, and customer needs to identify new opportunities and adjust sales strategies accordingly
- Identify potential leads, develop new business opportunities, and close sales to expand the customer base and increase market share
- Prepare, review, and manage sales contracts, ensuring all terms and conditions are met in a timely and effective manner
- Managed budget implementations, employee reviews, payroll, training, schedules, and contract negotiations
Salesman
Powerhouse Marine
01.2018 - 11.2023
- Developed strong client relationships through consistent communication and exceptional customer service
- Increased sales by offering advice on purchases and promoting additional products
- Organized storefront to maintain store visual appeal, engage customers, and promote specific merchandise
- Leveraged CRM system to manage sales activities, track referrals and analyze sales performance
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions to satisfy customer needs
Warranty Administrator
Powerhouse Marine
01.2016 - 11.2023
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary
Customer Service Manager
Powerhouse Marine
01.2016 - 11.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Analyzed customer feedback data to identify trends and areas for improvement, implementing quality control measures to maintain high standards of service
- Increased efficiency in handling customer inquiries by utilizing advanced CRM system
Parts Manager
Powerhouse Marine
01.2016 - 11.2023
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company
- Analyzed sales trends to follow demands of customers and coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times
- Monitored and evaluated supplier performance to maintain quality of parts
Education
University of Wisconsin - La Crosse
La Crosse, WIHigh School Diploma -
Aquinas High School
La Crosse, Wisconsin05.2015
Skills
- Expert knowledge on marine electronics, engines and software
- Administrative skills
- Point of Sale systems management
- Payroll oversight
- Time management and multi-tasking
- Leadership and team building
- Exceptional interpersonal communication
- Social media marketing
- Trade show networking and product promotion
- Proficient in Customer Relationship Management systems
- Management of major unit inventory
- Warranty management
Timeline
General Manager
Powerhouse Marine
11.2023 - Current
Salesman
Powerhouse Marine
01.2018 - 11.2023
Warranty Administrator
Powerhouse Marine
01.2016 - 11.2023
Customer Service Manager
Powerhouse Marine
01.2016 - 11.2023
Parts Manager
Powerhouse Marine
01.2016 - 11.2023
University of Wisconsin - La Crosse
High School Diploma -
Aquinas High School
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