Zachariah Caffrey
Dublin
Summary
An eager young man seeking a position where current skills and abilities can be put into practice whilst building on new ones. I am a quick learner who adapts well to change with the ability to work well as part of a team and also unsupervised. I am willing to engage in any learning or training opportunities that may become available to me .
Overview
8
8
years of professional experience
Work history
Insurance agent
The AA Car Insurance
Dublin, Ireland
2025.02 - 2026.03
- Boosted client satisfaction through timely response to enquiries.
- Promoted new insurance products to expand customer base.
- Prepared thorough reports by analysing client data.
Administrator
Cluid Housing
Dublin , Ireland
2024.01 - 2024.10
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Improved office efficiency by analysing and optimising administrative procedures.
- Created a more organised workspace for improved productivity.
- Enhanced customer service with clear, concise communication.
- Implemented new filing system to increase office organisation.
Sales Representative
Elvtr
Dublin , Ireland
2023.01 - 2023.12
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Generated sales by prospecting leads, cold calling and closing deals.
- Developed organisation systems for contracts, records and reports to increase traceability and preserve accurate records.
- Approached customers with consultative mentality to uncover and meet specific requirements.
- Conducted thorough research in advance of appointments to quickly build rapport and understanding with prospective clients.
- Shared new products and promotions with customer to encourage sales.
- Built lasting relationships with clients through customer service interactions.
- Collected and processed payments.
Senior Process Executive
Microsoft
2021.12 - 2022.12
- Identified and resolved operational issues impacting productivity, performance or profitability
- Maintained organisational compliance with applicable legislation and regulations
- Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives
- Worked with board of directors to establish objectives and decisively lead operations.
Customer service representative
Laya Healthcare
2020.02 - 2021.12
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes
- Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager
- Exceeded targets with strong rapport building and product knowledge
- Investigated customer queries and responded within defined
- SLAs
- Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system
- Logged customer information and data in secure systems, maintaining GDPR compliance.
Customer service representative
Tesco
2017.11 - 2019.09
- Made sure customer was always looked.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
Skills
- Customer Care
- Target Driven
- Systems Learning
- Customer Retention
- Communication
- Personality
- Product expertise
- Results-driven
- Team player
- After-sales support
- Account management
- Order processing
- Customer account management
- Data entry
- Microsoft Office expertise
- Data management
- Business administration
- Database administration
- Complaint resolution
Accomplishments
I help local people around my area through my TikTok page and help to promote mental health within the platform.
Timeline
Insurance agent
The AA Car Insurance
2025.02 - 2026.03
Administrator
Cluid Housing
2024.01 - 2024.10
Sales Representative
Elvtr
2023.01 - 2023.12
Senior Process Executive
Microsoft
2021.12 - 2022.12
Customer service representative
Laya Healthcare
2020.02 - 2021.12
Customer service representative
Tesco
2017.11 - 2019.09