Yvonne Mcgregor
Biggar,South Lanarkshire
Summary
Hardworking supervision professional inspiring housekeeping teams to achieve spotless results. Planned and coordinated staff and resources proactively to achieve daily targets. Set first-class hygiene and sanitation standards to maintain health and safety compliance.
Diligent Housekeeping Supervisor with extensive expertise motivating teams to achieve outstanding quality standards. Dedicated to smooth operational running of hotels through strategic operational planning, overseeing activities for team of 4 to uphold stringent standards.
Enthusiastic Housekeeping Supervisor successfully working with hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Brings over 17 years of experience in hospitality.
Experienced housekeeping management professional bringing expertise in budget administration, inventory controls and schedule management. Year record of success in hospitality operations. Deadline-driven, focused on turning over rooms in efficient, cost-effective manner.
Qualified Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations. Anticipates and exceeds needs of clients through exceptional attention to detail.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
21
21
years of professional experience
Work History
Head housekeeper/ Laundry Assistant
Thistle healthcare
Biggar, South Lanarkshire
03.2024 - Current
- Mopped and swept hard flooring to maintain cleanliness.
- Managed and supervised a team of 4 housekeeping staff to consistently exceed guest expectations.
- Stocked rooms with required towels,
- Trained new members of the team, ensuring high quality service delivery.
- Produced detailed reports about housekeeping activities for managerial review.
- Addressed guest complaints promptly, improving overall customer experience.
- Managed laundry operations, ensuring clean linens at all times.
- Coordinated staff schedules for smooth running of operations.
- Delegated tasks according to individual strengths, boosting team efficiency.
- Monitored inventory levels for effective management of supplies.
- Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Cleaned bathrooms and kitchens thoroughly for exceptional hygiene standards.
- Trained staff in proper cleaning, sanitisation and infection control.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Stored and disposed of cleaning products and chemicals safely.
- Briefed staff on daily cleaning requirements and delegated tasks to suitable candidates.
- Communicated management feedback to improve team performance.
- Managed cleaning product stock in line with COSHH regulations.
- Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Liaised with management to establish and complete priority cleaning jobs.
- Maintained optimal staffing levels by accurately assessing staffing needs and developing maximally effective shift schedules.
- Audited rooms after cleaning to check cleanliness standards.
- Responded quickly to customer requests for linen, towel and toiletry replacements.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Changed linen and made up guest beds ahead of check-in.
- Delivered professional, friendly service across customer-facing tasks.
- Maintained faultless cleanliness standards to exceed guest expectations and encouratge repeat visits.
- Met health and hygiene regulations through rigorous cleaning rotas.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Consistently exceeded safety audit goals, conducting random room inspections to verify execution of tasks to quality standards.
- Laundered items within set timeframes to meet hotel demands.
- Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
- Instructed maintenance staff to complete fixture and fitting repairs.
- Responded proactively to changing housekeeping requirements.
- Delegated tasks and briefed staff on shift requirements to meet KPIs.
- Received cleaning supply deliveries, checking products delivered against order forms to verify accuracy.
Breakfast Chef/Housekeeping
The Elphinstone Hotel
Biggar, South Lanarkshire
03.2023 - 12.2023
- Completed relevant health and safety due diligence in line with company policy.
- Developed positive rapport with restaurant guests by offering exemplary customer service and diverse breakfast options.
- Thoroughly cleaned down grill section at end of shift.
- Personalised breakfast service by remembering regular customers and their orders.
- Determined freshness and quality of dishes and provided timely deliveries to customers.
- Ensured correct presentation, cooking and presentation of breakfast dishes in line with standards of Head Chef.
- Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
- Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
- Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
- Utilised proper cleaning techniques to sanitise counters and utensils, enabling safe preparation of raw produce.
Facilities Assistant/Cleaner
South Lanarkshire Council
Biggar, South Lanarkshire
11.2022 - 08.2023
- Organised cleaning supply closets for ease in locating necessary products.
- Worked quickly to complete cleaning within allotted timeframes.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Reported breakages to supervisor.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Safely stored cleaning solutions, equipment and chemicals.
- Correctly used colour-coded equipment.
- Communicated well with team across multiple locations.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Restocked, refreshed and sanitised bathroom facilities.
- Used correct procedures to clean floors, communal areas and work spaces.
- Vacuumed carpeted areas and mopped hard floors.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
- Carried out regular stock inventory, keeping an adequate supply of necessary items.
- Adhered to health and safety regulations at all times, promoting a secure working atmosphere.
- Reduced downtime by swiftly addressing minor repairs and breakdowns.
- Handled incoming deliveries, ensuring proper distribution thereafter.
- Adhered to health and safety regulations to maintain safe environment for customers.
- Spot cleaned and sanitised high-touch areas.
- Cleaned and dried windows, mirrors and glass surfaces.
- Monitored cleaning supplies and ordered more when necessary.
- Dusted countertops, ceilings and furniture for pristine environment.
- Made beds and changed sheets and pillow cases to hotel standards.
- Deep cleaned carpets using steam cleaner.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Supported with laundry requests following customer specifications.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Wiped down fixtures to remove built-up dust and maintain appearance.
housekeeper/ Breakfast chef
Tinto Hotel
Biggar, South Lanarkshire
06.2022 - 08.2022
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Maintained flexible working patterns to best suit evolving customer needs.
- Vacuumed and steamed carpets, curtains and upholstered furniture.
- Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Delivered special items such as cots and occasional beds to guest rooms, setting up with appropriate linen.
- Replenished additional hotel amenities daily, maintaining guest comfort and satisfaction.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order.
- Delivered faultless cleanliness standards and exceptional guest care.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Ensured correct presentation, cooking and presentation of breakfast dishes in line with standards of Head Chef.
- Completed relevant health and safety due diligence in line with company policy.
- Prepared and cooked hearty dishes, including Full English breakfast, pancakes, omelettes and sauteed vegetables.
- Facilitated smooth workflow for following shift by proactively completing advanced preparation.
- Utilised proper cleaning techniques to sanitise counters and utensils, enabling safe preparation of raw produce.
- Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
- Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
- Calculated food requirements and labor costs to stay at par with budget.
- Meticulously vacuumed, dusted and tidied guest rooms.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Promoted safety through checking household appliances to prevent potential hazards.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Organised cupboards and wardrobes to enhance orderliness in the house.
- Laundered and ironed clothes, promoting appearance of cleanliness.
- Made beds daily to ensure a neat bedroom area.
- Cooked healthy and delicious meals ensuring satisfied family members.
Seamstress
Self employed
Biggar, South Lanarkshire
01.2016 - 06.2022
- Pressed garments upon completion to remove creases and assess finish quality.
- Operated machines with care and attention to produce accurate results.
- Crafted [Product] meticulously with impeccable attention to detail.
- Well-versed in design, construction and fabrication.
- Cut materials to exact pattern specifications for minimised fabric waste.
- Demonstrated abilities in overlocking, cover seaming, and stretch binding.
- As experienced in hand sewing as operating industrial sewing machines.
- Undertook customer fittings, altering garments to exact requirements.
- Adapted machine settings to suit various fabric requirements.
- Ensured all finished work met with brand and quality standards.
- Used hand sewing and finishing techniques to complete bespoke pieces.
- Serviced machines regularly to maintain working order and output efficiency.
Domestic Cleaner
self employed
Biggar, South Lanarkshire
02.2013 - 06.2019
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Swept, mopped and waxed floors in pristine finish.
- Executed regular deep cleans for optimal health and hygiene.
- Complied with COSHH regulations to protect health and safety of staff and residents.
- Processed guest laundry requests, paying special attention to care instructions for appropriate garment cleaning.
- Worked with clients to identify priority tasks for timely completion.
- Thoroughly cleaned, disinfected and deodorised bathroom areas.
- Disinfected showers, baths, toilets and vanity units to maintain excellent hygiene levels.
- Vacuumed and steamed carpets, curtains and upholstered furniture.
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Deep cleaned bathroom and kitchen areas to produce spotless, hygienic results.
- Completed infection control procedures to minimise health risks.
Restaurant Manager
Sainsbury's
Romford, Havering
01.2006 - 06.2007
- Analysed operations to improve restaurant efficiency and service levels.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
Butcher Assistant
Sainsbury's
Romford, Havering
06.2004 - 06.2006
- Ground meats to create sausages and specialty meat items.
- Produced salable products from beef, pork and poultry.
- Offered customers advice on cooking styles and methods for different types of meats to obtain maximum flavour.
- Inspected meat upon delivery to verify freshness and quality.
- Maintained optimised meat storage system to prevent spoilage and waste.
- Filled display cases with freshly-wrapped products from work area or items pulled from cooler.
- Prepared roasts with use of boning knife, skewers and twine.
- Deboned and cut meats at high rate of speed with maximum safety.
- Used hand tools and table-top equipment to debone, trim and portion meat to customer specifications.
- Passed inspections by closely adhering to safety and cleanliness standards and company processes.
- Documented quantity of meat received and sold to keep proper business records.
Skills
- Chemical mixing and storage
- Disinfection techniques
- Hoovering
- Vacuuming
- Polishing
- Customer service
- Safety procedure compliance
- Sweeping
- Cleaning equipment knowledge
- Housekeeping
- Covid-19 cleaning standards
- COSHH compliant
- Hard floor mopping
- Cleaning inventory management
- Cleaning chemicals knowledge
- Carpet vacuuming
Timeline
Head housekeeper/ Laundry Assistant
Thistle healthcare
03.2024 - Current
Breakfast Chef/Housekeeping
The Elphinstone Hotel
03.2023 - 12.2023
Facilities Assistant/Cleaner
South Lanarkshire Council
11.2022 - 08.2023
housekeeper/ Breakfast chef
Tinto Hotel
06.2022 - 08.2022
Seamstress
Self employed
01.2016 - 06.2022
Domestic Cleaner
self employed
02.2013 - 06.2019
Restaurant Manager
Sainsbury's
01.2006 - 06.2007
Butcher Assistant
Sainsbury's
06.2004 - 06.2006
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