YVONNE FAHERTY
Shantalla,County Galway
Summary
Skilled customer service advisor with extensive experience within office and call centre settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to first-class service, strong results and applying consistent best practices. Successful sales assistant with 16 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Polite and professional with strong communication and multitasking skills.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Credit control agent
Capita
Cork, County Cork
10.2022 - Current
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
- Offered debtors assistance with payment planning.
- Worked in call-centre environment handling high-volume outbound calls to meet and exceed daily quotas.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Performed all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines.
- Identified needs of clients by conducting comprehensive assessments.
Senior Sales Assistant / Deli
MACE Ballinrobe
Ballinrobe, County Mayo
05.2019 - 05.2022
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Adhered strictly to policies and procedures for continued company compliance.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer issues using strong interpersonal skills and conflict management.
Till Supervisor
Iceland Foods Ltd
Doughiska, County Galway
05.2017 - 01.2018
- Arrange and display merchandise to promote sales
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Maintained documents and records to comply with internal policies and external regulations.
- Guided and coached staff to achieve individual growth and sales production targets.
- Dealt with customer complaints and rectified product and service issues.
Customer Assistant
Penney's, Edward Sq
Galway, Galway
11.2016 - 01.2017
- Maintain a clean, clear and friendly environment
- Offered detailed advice on product and service benefits.
- Performed daily opening and closing functions and inventory management.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
Senior Sales Assistant
TEXACO, Spiddal Co.Galway
Spiddal, County Galway
04.2006 - 09.2016
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Received and processed product returns.
- Operated cash registers with accuracy and processed cash and card transactions.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Updated product labelling and pricing to reflect discounts and offers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
Diploma - Business Administration
09.2019 - 06.2021
I found the course extremely enjoyable and have gained many skills Certificate in TEFL (English Grammar and Business English) - undefined
distinction in final assessment
Diploma - Religious Studies
For personal reasons I had to withdraw from my degree programme
Leaving Certificate - Core subjects + 3 choice subjects
06.2003 - 06.2003
Final year exams. I received my first choice for Primary school teaching at St. Patrick's College in Drumcondra.
Skills
- Sales and marketing
- Time & dispute management
- Instructing- proven leader
- History research
- Repayment plan negotiating
- Proficient in IT
Interests
Keen interest in poetry & languages.
Walking and kickboxing are a passion of mine.
Had the opportunity to complete the Darkness into light walk, a very important and reputable cause.
Have volunteered for NCBI when I was living in Mayo, another great cause and made friends while I was there.
Languages
English
Native
Irish
Fluent
French
Intermediate
Timeline
Credit control agent - Capita
10.2022 - Current
Career Academy - Diploma, Business Administration
09.2019 - 06.2021
Senior Sales Assistant / Deli - MACE Ballinrobe
05.2019 - 05.2022
Till Supervisor - Iceland Foods Ltd
05.2017 - 01.2018
Customer Assistant - Penney's, Edward Sq
11.2016 - 01.2017
Senior Sales Assistant - TEXACO, Spiddal Co.Galway
04.2006 - 09.2016
Colaiste Cholmcille - Leaving Certificate, Core subjects + 3 choice subjects
06.2003 - 06.2003
- I found the course extremely enjoyable and have gained many skills Certificate in TEFL (English Grammar and Business English),
St.Patrick's College, Colaiste Cholmcille - Diploma, Religious Studies
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