Yuliia Shapovalova
Sales Manager, Purchasing Manager
Sligo
Summary
Polite and professional Sales manager successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Organized Call Center Agent offering 5 year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Competent Sales manager driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
14
14
years of professional experience
16
16
years of post-secondary education
Work History
Call Center Operator
Evgakids
Kherson
01.2017 - 04.2022
- Responded to customer requests for products, services and company information.
- Assisted customers by answering questions and responding to inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Sales Manager
Kherson confectionery factory
Kherson
01.2011 - 11.2016
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Researched competitors' activities and products to uncover new trends
- Evaluated performance against goals and implemented appropriate development plans.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Used vendor expertise to deliver educational content to sales team.
Manager of Business Development and Sales
OJSC Tsyurupinsk clothing factory "Yunost"
Kherson
06.2008 - 06.2010
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Conducted market research to discover new leads, opportunities and messaging.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Liaised with external stakeholders to form strategic partnerships with prospective clients.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Loan Inspector
LLC "KB Delta +"
Kherson
12.2007 - 06.2008
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team-building activities to enhance working relationships.
- Increased customer satisfaction by resolving issues.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Organisation Management
Kherson Institute of Economics And Law
Kherson, Ukraine 09.2002 - 06.2007
High School Diploma -
Tsyurupinsk Specialized School №4
Kherson, Ukraine 09.1991 - 06.2002
Skills
Documentation and reporting
Customer support
Gathering information
Answering questions
Quality assurance
Problem-solving skills
Complaint resolution
Call center operations
Customer Relationship Management
Calm disposition
Account management
Client communication
Proficient in [Software]
Sales expertise
Performance improvement
Verbal and written communication
[Language] fluency
Logging call information
Timeline
Call Center Operator
Evgakids
01.2017 - 04.2022
Sales Manager
Kherson confectionery factory
01.2011 - 11.2016
Manager of Business Development and Sales
OJSC Tsyurupinsk clothing factory "Yunost"
06.2008 - 06.2010
Loan Inspector
LLC "KB Delta +"
12.2007 - 06.2008
Bachelor of Science - Organisation Management
Kherson Institute of Economics And Law
09.2002 - 06.2007
High School Diploma -
Tsyurupinsk Specialized School №4
09.1991 - 06.2002