Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Hi, I’m

YU-CHEN LO

Ireland
YU-CHEN LO

Summary

Reliable Store Manager with 10 years in sales and progressive leadership roles.

Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude.

Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Hardworking employee with customer service, multitasking, and time management abilities.

Devoted to giving every customer a positive and memorable experience.

Overview

10
years of professional experience
1
Certification

Work History

UNDEAR AROUR
Taipei, Taiwan

Store Manager
03.2016 - 09.2023

Job overview

  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Delegated work to staff, setting priorities and goals.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Cathay Life Insurance
Taipei, Taiwan

Insurance Agent
09.2013 - 01.2016

Job overview

  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Prepared proposals and conducted closing interviews to sell insurance products.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.

Education

Fu Jen University
Taiwan,Taipei

Bachelor of Arts from Art History, Criticism, and Conservation
06-2016

University Overview

Skills

  • POS Systems
  • Operations Management
  • Risk Management
  • Loss Prevention
  • Customer Service Management
  • Partnership Building
  • Sales Expertise
  • Leadership Development
  • Problem-Solving
  • Product Merchandising
  • Customer Relations
  • Sales Professional
  • Customer Service
  • Team Leadership

Languages

Chinese (Mandarin)
First Language
English
Upper Intermediate (B2)
B2
Spanish
Elementary (A2)
A2

Certification

  • investment insurance licenses
  • property insurance licenses

Accomplishments

Accomplishments
  • I attained the position of store manager in the sales industry within just three years.
  • I achieved an annual sales growth of 15% for the company, consistently for three consecutive years
  • In the insurance industry, my clients are exceptionally loyal due to the high quality of service I provide.

References

References
References available upon request.

Timeline

Store Manager
UNDEAR AROUR
03.2016 - 09.2023
Insurance Agent
Cathay Life Insurance
09.2013 - 01.2016
Fu Jen University
Bachelor of Arts from Art History, Criticism, and Conservation
YU-CHEN LO