Youssef Kennou
Customer Services Agents
Dublin,Dublin
Summary
Adept at fostering customer loyalty and satisfaction, I excelled as a Customer Service Agent at Swissport International, where I enhanced customer experiences through empathetic service and clear communication. My background also includes creative problem-solving in catering, honing my teamwork and event execution skills. Proficient in documentation and reporting, I consistently contribute to team success and efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Swissport International
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Catering Assistant
Independent Restaurant
01.2019 - 12.2022
- Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
- Implemented creative solutions for managing space constraints at various event locations, maximizing efficiency and guest satisfaction.
Catering Assistant
Diamond Restaurant
01.2014 - 11.2018
- Collaborated with team members to execute seamless catering events for clients.
- Provided friendly, courteous service to create memorable moments for guests.
Education
Tourism And Hospitality
Moulay Ismail Casablanca
Casablanca 01.2013
Skills
Documentation and reporting
Timeline
Customer Service Agent
Swissport International
03.2023 - Current
Catering Assistant
Independent Restaurant
01.2019 - 12.2022
Catering Assistant
Diamond Restaurant
01.2014 - 11.2018
Tourism And Hospitality
Moulay Ismail Casablanca
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