Youssef Kennou
Customer Services Agents
Dublin,Dublin
Summary
Adept at fostering customer loyalty and satisfaction, I excelled as a Customer Service Agent at Swissport International, where I enhanced customer experiences through empathetic service and clear communication. My background also includes creative problem-solving in catering, honing my teamwork and event execution skills. Proficient in documentation and reporting, I consistently contribute to team success and efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Swissport International
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Catering Assistant
Independent Restaurant
01.2019 - 12.2022
- Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
- Implemented creative solutions for managing space constraints at various event locations, maximizing efficiency and guest satisfaction.
Catering Assistant
Diamond Restaurant
01.2014 - 11.2018
- Collaborated with team members to execute seamless catering events for clients.
- Provided friendly, courteous service to create memorable moments for guests.
Education
Tourism And Hospitality
Moulay Ismail Casablanca
Casablanca 01.2013
Skills
Documentation and reporting
Empathetic and genuine
Outstanding communication skills
Customer Relations
Warehousing functions
Report preparation
Creative problem solving
Timeline
Customer Service Agent
Swissport International
03.2023 - Current
Catering Assistant
Independent Restaurant
01.2019 - 12.2022
Catering Assistant
Diamond Restaurant
01.2014 - 11.2018
Tourism And Hospitality
Moulay Ismail Casablanca