YOSELIN GOMEZ
Dublin
Summary
Detail-oriented and results-driven Investigator Payments Coordinator with experience in managing payments and reimbursements for clinical trial investigators. Eager to contribute expertise in payment processing, budget tracking, and compliance oversight to drive the success of cutting-edge clinical research initiatives.
Overview
6
6
years of professional experience
Work History
Investigator Payments Coordinator
ICON Plc
07.2023 - Current
- Manage all aspects of investigator payments for clinical trials, including budget tracking, payment processing, and reconciliation.
- Coordinate with internal teams, including finance, clinical operations, and regulatory affairs, to ensure accurate and timely payments to investigators.
- Liaise with external vendors and contract research organizations (CROs) to facilitate payment processes and resolve any discrepancies.
- Develop and maintain payment schedules, ensuring adherence to contractual obligations and regulatory requirements.
- Conduct regular audits to verify payment accuracy and compliance with company policies and industry regulations.
- Streamline payment processes through implementation of automated systems and process improvements, resulting in increased efficiency and cost savings.
Apps Quality Evaluation Representative
Accenture
11.2022 - 07.2023
- Resolved problems, improved operations and provided exceptional service.
- Maintained high standard of work by using only approved data, tools and client resources.
- Monitored resolution of bugs, tested fixes to tackle ongoing problems by providing analyst perspective.
- Developed strong communication and organizational skills through working on group projects.
- Completed in-depth usability testing on Android and mobile devices.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Applied effective time management techniques to meet tight deadlines.
- Kept scripts and test cases updated with current requirements.
Risk Agent in Ads and Payments Analyst
Accenture
09.2021 - 11.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided an exceptional and faster answer to the clients queries.
- Ads manager tool management.
- Examine proofs of purchase given to verify validity.
- Identified issues, analyzed information and provided solutions to problems.
- Issued refunds based on the investigation of the advertisement that was placed wrong.
- Approve or deny the refund request based on the investigation and inform the clients.
- Contact thirds parties if the balance of the user was not loaded in case that a prepaid account.
- Paid the advertisements for the users if they are having issues to make the payment by themselves.
- Ability to perform multiple task and prioritize work according to deadline.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Continually maintained and improved company's reputation and positive image in markets served.
Waitress
Voici
06.2021 - 09.2021
- Provided Exceptional friendly, and fast service.
- Worked as a team member to achieve the highest level of customer service.
- Accurately handle financial transactions at the register.
- Prepared And served beverages such as coffees and cocktails.
Waitress
Mena Garden
08.2020 - 03.2021
- Organization of events and Booking management.
- Enhanced customer satisfaction and retention by identifying and resolving complex customer problems in a timely manner.
- Ran register efficiently and kept checkout line clean at all times and maintain neat, orderly product displays.
- Training new staff and provide feedback on how enhance their performance and service skills.
- Responsible for a balance cash drawer at the opening and closing of a shift.
Barista and bartender
Anahi
01.2020 - 08.2020
- Prepared and served beverages such as coffees and cocktails.
- Offer exceptional customer service to differentiate and promote the company brand.
- Conducted multiple trainings for professional and personal development of new staff.
- Maintained a safe buffer inventory by coordinating with contact suppliers to place orders and re-stock restaurant products.
Sales Assistant
Pipa.cl
06.2018 - 05.2019
- Strong skills in organization and display of products to boost sales.
- Greeting all individuals into the shop in a pleasant manner responding to their shopping needs.
- Managing inventory levels and conducting market research in an effort to stock the latest inventory.
- Promoting products and giving offers to remove out of season products.
- Check and provide store cleanliness and safety standards.
- Addressed customer inquiries and concerns to guarantee a good customer experience.
- Ensured accurate labeling and pricing for all products.
Education
Dentist - Unfinished
University Jose Antonio paez
undefined
Skills
- Microsoft office (Word, PowerPoint, Excel)
- Google applications
- PSO, CTMS and Oracle management
- Reliable and punctual
- Results-oriented
- Ability to work under pressure
- Multidisciplinary teamwork
- People management
- Fast learner and pays excellent attention to detail
Timeline
Investigator Payments Coordinator
ICON Plc
07.2023 - Current
Apps Quality Evaluation Representative
Accenture
11.2022 - 07.2023
Risk Agent in Ads and Payments Analyst
Accenture
09.2021 - 11.2022
Waitress
Voici
06.2021 - 09.2021
Waitress
Mena Garden
08.2020 - 03.2021
Barista and bartender
Anahi
01.2020 - 08.2020
Sales Assistant
Pipa.cl
06.2018 - 05.2019
Dentist - Unfinished
University Jose Antonio paez
Similar Profiles
Madison FavaMadison Fava
Client Services Associate II at Icon PLCClient Services Associate II at Icon PLC
SRIJITH MSRIJITH M
Senior Software Developer at ICON PLCSenior Software Developer at ICON PLC
Yomi O. TaylorYomi O. Taylor
Senior Clinical Trial Manager at ICON PlcSenior Clinical Trial Manager at ICON Plc