Yoong Hing Tan
Athlone
Summary
Motivated sales professional with background as Assistant Sales Supervisor. Experienced in guiding sales teams to meet and exceed objectives, utilizing in-depth knowledge of customer relations and a knack for problem-solving. Strengths include team leadership, customer service skills, product knowledge, and ability to adapt quickly in fast-paced environments. Previous work resulted in consistent growth in sales numbers, fostering successful relationships with customers, and effective training of junior staff members. Results-driven sales professional with expertise in customer service and sales reporting. Proven ability to resolve inquiries and train new staff, ensuring high customer satisfaction and effective team performance.
Overview
14
14
years of professional experience
Work History
Assistant Sales Supervisor
Fone Zone
08.2016 - Current
- Assisted in training new sales staff on product knowledge and customer service skills.
- Monitored inventory levels and communicated restocking needs to management team.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Resolved customer complaints in a timely manner.
- Maintained up-to-date records of all transactions related to sales activities.
- Created reports on daily, weekly and monthly sales activities for management review.
- Resolved customer complaints quickly and effectively in order to maintain good relationships with customers.
- Tracked weekly, monthly and quarterly sales figures.
- Conducted market research and reported on competitors.
Sales Assistant
Fone Care
06.2012 - 06.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Repairing phones screens and battery.
- Utilized various software and tools to streamline processes and optimize performance.
Sales Assistant
Care Cure Chinese Acupuncture Ireland
01.2012 - 06.2012
- Assisted customers in selecting acupuncture treatments and herbal products.
- Coordinated appointment scheduling for clients and practitioners.
- Provided support during patient consultations and treatments.
- Maintained cleanliness and organization of treatment rooms and reception area.
- Educated clients on the benefits of acupuncture and traditional Chinese medicine.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Informed customers about current promotions and discounts.
- Accepted and completed cash, check and credit card payments.
Education
Some College (No Degree) - BA Business Studies
ICD Business School College Dublin
Skills
- Sales reporting
- Market research
- Product knowledge
- Training coordination
- Customer relationship management
- Data analysis
- Effective communication
- Problem solving
- Sales strategy optimization
- Social selling
Languages
Chinese (Mandarin) - First Language
English - B2 Upper Intermediate (B2)
Chinese (Cantonese) - B2 Upper Intermediate (B2)
Malay - B1 Intermediate (B1)
Timeline
Assistant Sales Supervisor
Fone Zone
08.2016 - Current
Sales Assistant
Fone Care
06.2012 - 06.2016
Sales Assistant
Care Cure Chinese Acupuncture Ireland
01.2012 - 06.2012
Some College (No Degree) - BA Business Studies
ICD Business School College Dublin