Yoma Ogaga
Dublin,,Ireland
Summary
Motivated and adaptable professional with experience in customer service, high-volume call handling, and administrative support. Skilled in relationship building, problem solving, and managing inquiries across phone, email, and digital platforms. Proficient in Microsoft Office (Excel, Word, Outlook, Teams) and CRM systems. Currently pursuing a Level 8 Accounting and Finance qualification (TUD Tallaght), bringing analytical skills, commercial awareness, and a drive to deliver exceptional customer experiences and support business growth.
Overview
3
3
years of professional experience
Work history
Inbound Sales Agent - Electric Ireland
FMI
Dublin, Ireland
2026.02 - Current
- Provided product knowledge to improve day-to-day sales conversations and decisions.
- Handled high call volumes accurately to maintain productivity and customer trust.
- Monitored market trends to support better-targeted sales outreach and follow-ups.
- Adapted quickly to new products and services for effective selling.
Customer Service Advisor
Capita Solutions
Dublin, Ireland
2025.02 - 2025.11
- Managed inbound customer inquiries across phone and email channels in high volume environment.
- Resolved customer account, billing and service queries efficiently and accurately.
- Delivered clear, professional and written responses while maintaining strong telephone manner.
- Consistently met SLAS, KPIs and quality standards.
Parcel sorter
Fastway
Dublin, Ireland
2024.05 - 2024.12
- Streamlined parcel processing by maintaining a clean and organised workspace.
- Sorted parcels diligently for increased operational efficiency.
- Promoted efficient operations with adherence to company guidelines.
Sales Assistant
Sports Direct
Dublin, Ireland
2023.11 - 2024.01
- Supported sales operations at Sports Direct for holiday period.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Supported footwear section as Sales Assistant, operated tills, and managed stockroom during busy periods.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
Education
Bachelor of Business Administration - Accounting and Finance
Technological University Dublin
TallaghtSkills
- Microsoft Office (Excel Word Outlook teams)
- Effective coordination
- Reliability
- CRM & customer management systems
- Data Entry & Record Management
- Shipping & receiving
- Packaging techniques
- Stress handling
- Communication proficiency
- Email management
- High accuracy level
References
References available upon request.
Timeline
Inbound Sales Agent - Electric Ireland
FMI
2026.02 - Current
Customer Service Advisor
Capita Solutions
2025.02 - 2025.11
Parcel sorter
Fastway
2024.05 - 2024.12
Sales Assistant
Sports Direct
2023.11 - 2024.01
Bachelor of Business Administration - Accounting and Finance
Technological University Dublin