Yolanda {shaira} Fanning

Assisted patients with personal care, including cleaning and toileting, to maintain hygiene and dignity.

• Delivered compassionate and proactive support to enhance client well-being and comfort.
• Provided companionship, listening empathetically to concerns, and engaging in meaningful conversation.
• Provided companionship, listening empathetically to concerns and engaging in meaningful conversation.

• Assisted clients with personal care tasks, including grooming and dressing, to promote dignity and self-esteem.
• Maintaining personal hygiene by bathing, brushing their hair, and teeth, or applying skincare.
• Supported clients with mobility issues and transfers, ensuring safety and comfort during transitions.
• Monitoring health and wellbeing.
• Assisted with breakfast, breaks and lunchtimes through monitoring, behaviour management and preparing meals.
• Maintain records, and report any changes.

• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Built strong customer relationships by delivering helpful, friendly, and attentive service.
• Monitored dining area to anticipate guest needs, offering top-ups and additional items proactively.
• Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
• Greeted guests upon arrival, offering menus and providing recommendations to enhance the dining experience.
• Welcomed new customers, addressed initial queries, and efficiently took drink orders.
• Seated guests quickly and coordinated timely service to minimise table wait times.
• Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
• Laid tables with clean cutlery, crockery and glassware throughout sittings.
• Maintained safe hygiene and food handling standards for full compliance.
• Processed customer payments accurately, handling cash, credit card, and contactless transactions.
• Maintained clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
• Maintained neat, clean, and organised shelves through effective visual merchandising.
• Anticipated and addressed guests' service needs.

• Managed laundry operations, ensuring timely washing, drying, and folding of linens and personal items for hotel guests, enhancing guest satisfaction.
• Streamlined laundry sorting and processing systems, reducing processing times and increasing output capacity.
• Sorted articles for cleaning by separating items based on colour, type, and required cleaning treatment, optimising workflow and reducing processing time.
• Utilised stain removal techniques, effectively restoring items to pristine condition and prolonging usability for customer satisfaction.
• Addressed and resolved customer complaints related to laundry services, fostering positive relationships and customer loyalty.

• Executed cleaning tasks efficiently within tight timeframes, ensuring high-quality standards.
• Disinfected and deep cleaned offices, such as public areas, restrooms and meeting rooms.
• Cleaned floors using tools such as hoovers, dusters, disinfectants or stain removers.
• Ensured cleaning was completed to company standards through meticulous quality checking.
• Maintained workplace to company standards by checking areas before finishing jobs.
• Upheld health and safety standards when handling and using chemicals.
• Performed routine cleaning equipment and machinery inspections to maintain proper, safe working order.
• Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
• Logged breakages and damages to facilitate timely replacements.
• Delivered cleaning projects punctually, contributing to customer satisfaction and loyalty.