YEMISI AKINYEMI
Castle Bar
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Volunteer
Oxfam
Castle Bar
02.2024 - Current
- Assisted customers in selecting suitable products for their needs.
- Greeted customers and provided assistance with inquiries.
- Ensured compliance with safety regulations in the workplace.
- Identified opportunities to increase customer satisfaction through process improvements.
- Upheld quality control policies and procedures to increase customer satisfaction.
Customer Service Volunteer
Breaffy Woods Hotel
Castle Bar
01.2024 - Current
- Greeted customers and provided assistance with inquiries.
- Assisted customers in selecting suitable products for their needs.
- Answered customer questions about product features, pricing, availability and services.
- Responded to customer complaints in a timely manner.
- Maintained a clean work area and organized stock shelves.
- Resolved technical issues related to products or services promptly.
Volunteer
Tidy towns Castlebar
Castle Bar
01.2023 - Current
- Provided assistance to staff in the daily operations of the organization.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Cleaning the dirties in the town
- cleaning of the parks and the environment
- Help in tidying up the town
Health Care Assistant
Ferepod Hospital
Abuja
12.2022 - 06.2023
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Organized medical records for patient care plans and ensured accuracy.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Prepared beds and equipment for use by healthcare professionals.
- Transported patients to different locations within the facility or to appointments outside the facility.
- Provided comfort measures such as back rubs and positioning of bedridden patients.
- Answered call lights promptly and responded to patient requests in a timely manner.
Personal Caregiver
PERSONAL CARER
Abuja
01.2021 - 11.2022
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
- Helped clients maintain a safe environment by adhering to safety procedures and protocols.
- Provided personal care and companionship to elderly clients in their homes.
- Ensured that all medical treatments are administered according to physician's orders.
- Developed individualized plans of care for each client based on assessments and evaluations.
Warehouse Officer
Nigeria Commodity Exchange
Abuja
05.2018 - 05.2022
- Maintained accurate records of inventory levels and transactions.
- Inspected product for damage or defects prior to storage.
- Conducted daily cycle counts to verify accuracy of inventory records.
- Monitored stock levels to ensure adequate supplies of materials on hand at all times.
- Provided support in preparing documents required for customs clearance process.
- Utilized computer software programs such as Microsoft Excel to maintain records of warehouse activities.
Vetting Officer
Acctris Abuja
Abuja
06.2012 - 05.2017
- Developed and implemented policies and procedures to ensure compliance with government Land regulations.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Identify the needs of customers promptly and efficiently
- Ensure that all land documents are in line with land policies.
Marketer
Alamche Microfinance Bank
Abuja
01.2007 - 02.2011
- Developed and implemented effective marketing strategies to promote products and services.
- Conducted market research to identify consumer trends and preferences.
- Created content for digital campaigns, including website copy, email newsletters, press releases, blogs, social media posts and advertisements.
- Organized focus groups to gain customer feedback on products and services.
- Monitored competitor activity in the marketplace.
- Developed pricing strategies for new products or services based on target audience needs.
- Coordinated public relations activities to ensure positive brand awareness in local markets.
- Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.
- Prepared reports for competitive products.
Education
Bachelor of Science - LAND SURVEYING
KADUNA POLYTHECNIC
KADUNA NIGERIA06-2004
Skills
- Data Analytics
- Product Knowledge
- Consultative Sales
- Sales closing
- Staff Training
- Quality Assurance
- Flexibility
- Goal oriented
- Empathy
- Caregiver relations
- Attention to details
- wound care
- Stock management
- Payment Processing
Certification
- ALLINSON CUSTOMERS SERVICE SKILLS
Timeline
Customer Service Volunteer
Oxfam
02.2024 - Current
Customer Service Volunteer
Breaffy Woods Hotel
01.2024 - Current
Volunteer
Tidy towns Castlebar
01.2023 - Current
Health Care Assistant
Ferepod Hospital
12.2022 - 06.2023
Personal Caregiver
PERSONAL CARER
01.2021 - 11.2022
Warehouse Officer
Nigeria Commodity Exchange
05.2018 - 05.2022
Vetting Officer
Acctris Abuja
06.2012 - 05.2017
Marketer
Alamche Microfinance Bank
01.2007 - 02.2011
Bachelor of Science - LAND SURVEYING
KADUNA POLYTHECNIC
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