Yazan Alathamna
Toronto
Summary
Dynamic and results-oriented professional with extensive experience at Booking.com and Square, specializing in relationship building and strategic selling. Expert in leveraging data analysis to drive business growth, achieving significant client satisfaction and retention. Skilled in delivering exceptional customer presentations and fostering strong partnerships, contributing to robust business development.
Overview
8
8
years of professional experience
Work History
Strategic Account Manager
Square
05.2024 - Current
- Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Collaborated cross-functionally to address client needs promptly and efficiently.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Drove process improvements across multiple teams to streamline workflows related to servicing our strategic partners.
Account Manager
Square
02.2022 - 05.2024
- Facilitated seller satisfaction and renewed seller relations to drive growth
- Coordinated with internal teams to facilitate efficiency
- Identified new business opportunities through calling, discovering, escalations and prospective database leads
- Identified and consulted internal team to develop strategies to increase seller retention
- Contributed to team objectives in fast-paced environment
Account Executive
Booking.com
10.2019 - 02.2022
- Managed a portfolio of partners to maximize performance using Booking.com's platform, tools, services and products
- Being the primary point of contact for any partner needs
- Expert in operations and performance
- Analyze data to identify opportunities in the market
- Handle escalated Customer Service issues to resolve effectively
- Represent partner needs within Booking.com
- Hosted Webinars on a monthly basis (minimum) for partners across NORAM covering a variety of topics
PS Coordinator
Booking.com
07.2019 - 10.2019
- Cold calling partners to upsell products
- Assist Booking Home department in finding new leads/partners with up to 50 properties
- Handle escalated Customer Service issues
CS Partner Specialist
Booking.com
05.2018 - 07.2019
- Provide operational expertise to global partners
- Handle requests via phone or messaging in a timely manner
- Provide exceptional customer service
- Subject matter expert within the CS Partner team
- Assisted in training of new hires
CS Guest Specialist
Booking.com
05.2017 - 05.2018
- Provide operational expertise to global customers
- Handle requests via phone or messaging in a timely manner
- Provide exceptional customer service
- Subject matter expert within the CS Guest team
- Assisted in training of new hires
Education
Bachelor of Arts - Political Science
Glendon College, York University
Toronto, ON06.2016
Skills
- Relationship building and management
- Business development and planning
- Customer presentations
- Written and verbal communication
- Account management
- Data analysis
- Strategic selling
Timeline
Strategic Account Manager
Square
05.2024 - Current
Account Manager
Square
02.2022 - 05.2024
Account Executive
Booking.com
10.2019 - 02.2022
PS Coordinator
Booking.com
07.2019 - 10.2019
CS Partner Specialist
Booking.com
05.2018 - 07.2019
CS Guest Specialist
Booking.com
05.2017 - 05.2018
Bachelor of Arts - Political Science
Glendon College, York University
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