Yasmin Mezghiche
Portland,OR
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hostess
Morton's the Steakhouse
11.2024 - 01.2025
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Provided patrons with estimated waiting times during peak service hours.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Proactively managed over 300 calls to reservations to assist the kitchen in preparing for special menu requests during peak reservation nights.
Host/Server
McMenamins Wilsonville Old Church & Pub
05.2023 - 06.2024
- Displayed exceptional guest service skills to every patron visiting restaurant.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provided attentive service and proactively assessed guest needs.
- Engaged in suggestive selling and other sales techniques.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed and prioritized 20+ group waitlists on unexpectedly busy nights, ensuring prompt and efficient service
Merchandise Processor
The Container Store
08.2022 - 03.2023
- Assisting in stock rotation, maintaining racks, shelves, and other displays in a presentable manner.
- Processed at least 100 items or more in a timely and efficient manner ensuring daily goals are met.
- Assisted customers with locating and obtaining multiple items to deliver streamlined and efficient production while processing merchandise.
- Promoted sale of merchandise and special sale items.
- Inspected each item processed to check quality and accuracy against specifications.
Food Service Worker
Subway
04.2019 - 03.2022
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Efficiently managed weekly deliveries of 90+ items, ensuring timely processing and organization through the First-In, First-Out (FIFO) method.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated manual and electric appliances to peel, slice, and trim food.
- Prepared and served sandwiches based on customer preferences.
Instructor/Grader
Kumon Math & Reading
06.2016 - 05.2018
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Communicated frequently with parents, students, and faculty to provide feedback.
- Graded 40+ workbooks daily with accurate feedback in order to help and motivate to students move forward in respective program levels.
Education
Associate of Science - Business Administration
Portland Community College
Portland, OR06-2025
Skills
- Team Collaboration
- Customer Service
- Multitasking proficiency
- Detail Oriented
- Suggestive Selling
- Telephone reception
- Guest complaint resolution
- Reservations management
- Guest relations
- Workflow optimization
Certification
- Food Handler's Card - May 2026
- OLCC Temp Permit Number - 1E19R1
Timeline
Hostess
Morton's the Steakhouse
11.2024 - 01.2025
Host/Server
McMenamins Wilsonville Old Church & Pub
05.2023 - 06.2024
Merchandise Processor
The Container Store
08.2022 - 03.2023
Food Service Worker
Subway
04.2019 - 03.2022
Instructor/Grader
Kumon Math & Reading
06.2016 - 05.2018
- Food Handler's Card - May 2026
- OLCC Temp Permit Number - 1E19R1
Associate of Science - Business Administration
Portland Community College
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