Summary
Overview
Work History
Education
References
Timeline
Generic

Yasmin Kirby

Dublin

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Boots Pharmacy
09.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Customer Support Team Lead

Dixons Carphone Warehouse Head Office
08.2018 - 11.2022
  • Recognized escalation needs and connected customers with advanced support staff.
  • Troubleshot problems with software, hardware and networking for users.
  • Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
  • Partnered with sales, operations and field service teams to coordinate solutions.
  • Assisted sales team by creating and maintaining supporting data files.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Assistant Manager

Dixons Carphone Warehouse Retail
09.2016 - 07.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.

Education

Bachelor of Arts - Digital Media And Coomunications

The University Of Limerick
Limerick
08.2020

References

Available upon request .

Timeline

Assistant Store Manager

Boots Pharmacy
09.2022 - Current

Customer Support Team Lead

Dixons Carphone Warehouse Head Office
08.2018 - 11.2022

Assistant Manager

Dixons Carphone Warehouse Retail
09.2016 - 07.2018

Bachelor of Arts - Digital Media And Coomunications

The University Of Limerick

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Yasmin Kirby