Yash Kaushik
Gurugram
Summary
Seasoned Business Analyst and Product Owner with 13 years of experience delivering innovative solutions in Salesforce software design and development. Excellent at managing product backlogs, facilitating stakeholder communication, and leading cross-functional teams to achieve strategic goals. Expertise in gathering requirements and implementing solutions drives continuous improvement and enhances client satisfaction. Adept at overseeing the entire product lifecycle, implementing strategic solutions, and collaborating with diverse stakeholders. Proven track record in facilitating communication, resolving conflicts, and driving continuous improvement. Extensive experience in developing Salesforce solutions, creating user stories, and ensuring successful project delivery while maintaining a focus on quality and client satisfaction.
Overview
12
12
years of professional experience
Work History
Sr. Business Analyst
WIPRO Limited
03.2022 - Current
- Gather and analyze customer's needs by meeting customers and collaborating regularly with business stakeholders
- Manage product backlogs, prioritize features, and align them with organizational roadmaps
- Coach the delivery team in Salesforce software design and development, identify and oversee technical advancements in the cCRM solution
- Manage the lifecycle of releases, ensure on-time, budget-conscious, and high-quality product delivery
- Monitor and analyze software performance for improvements and communicate the solution strategy to stakeholder
- Understand customer values, application, competitive environment, market trends, go to market and anticipate evolutions
- Support the squad on all obstacles (including capacity issues)
- Review periodically main acceptance criteria with the Squad
Sr. Business Analyst
Girikon Solutions Pvt. Ltd.
06.2021 - 03.2022
- Leading team and help Technical Product Owners to break down work into epics, features, stories, and specifying acceptance criteria, to enable the effective planning and delivery of work, when working in Agile teams
- Apply sound technical skills in specific functional or technical domains for assigned technical capability teams to drive solution development and/or resolve problems within the team
- Support the team and diverse stakeholders to analyze business needs, and develop and document both functional and non-functional specifications/stories, model workflows, clarify business rules and acceptance criteria to enable teams to successfully deliver value and mission epics
- Weekly communication with the stakeholders for continuous improvement and ways of working
Sr. Consultant - Business Analyst
PricewaterhouseCoopers (PwC)
10.2019 - 06.2021
- Participated in developing a Salesforce solution - Cloud Application for tracking and resolving customer inquiries, meeting project scope and client expectations
- Gather requirement from stakeholders, business users and documented in the form of BRD or User stories, reviewing test case
- Creates user stories in Azure/Jira/excel sheet in specific template mentioned acceptance criteria, functional created user stories
- Determining project changes and coordinating with teams to clear Requirements and assign to resources accordingly
Lead Business Analyst
Evalueserve.com Pvt. Ltd.
04.2017 - 05.2019
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions for clients
- Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
- Collaborate with Developers to test and verify that solution will meet the business requirements
- Participate in key meetings with clients including requirement session, system demos, user acceptance testing, and end use training
- Facilitating discussion, decision making, conflict resolution, promote joint accountability for results and solving productivity issues
Salesforce Admin | Business Analyst
Ernst and Young LLP
06.2015 - 09.2016
- Worked on Salesforce admin tasks like Profile configuration, Record type, page layout, permission sets, sharing rules, workflow, Roles assigned and Groups access & rights
- Worked on Queues and Approval process
- Worked with Offshore Clients directly as a BA
- Understanding of Business Process and Project lifecycles
- Coordination with the project teams, manage resources and information assist with scheduling and planning meetings and project activities
- Organizing, attending, and participating in stakeholder meetings
- Prepared necessary presentation materials for meetings
- Gathered requirement from stakeholders, Business users and documented in the form of BRD or User stories, reviewing test case, and driving
- Create presentation slides for end user demo
- Assist product managers to shape the product road-map and vision
Salesforce Admin | Business Analyst
Moody's Analytics
07.2013 - 05.2015
- Developed Requirement Documents - Business process, Customer wire frames
- Writing high level user requirements
- Developed Salesforce reports & dashboards
- Prepare use cases and formal requirements documentation
- Creation of workflows to automate the process
- Gathered business and functional requirements
Salesforce Admin (Trainee)
American Express Pvt. Ltd.
11.2012 - 07.2013
- Involved in the setups of application, standard objects and field
- Creation of Users, Object, Custom Field, Formula Field, Page Layout, Record Types, Roles, Profile, Assignment Rule, Validation Rule, Workflow Rule, Field Update, Email Alert, Task Creation, Process builder
- Create Reports and Dashboards as per the business requirement
Education
MBA -
Bharati Vidyapeeth University
01.2012
BBA - General
DAV Institute of Management
01.2010
Class XII - CBSE
S.N.S.P.S
01.2007
Class X - CBSE
S.N.S.P.S
01.2005
Skills
- Requirements Gathering & Analysis
- Product Management
- Salesforce Expertise
- Stakeholder Collaboration & Communication
- Requirements gathering
- Software implementation
Timeline
Sr. Business Analyst
WIPRO Limited
03.2022 - Current
Sr. Business Analyst
Girikon Solutions Pvt. Ltd.
06.2021 - 03.2022
Sr. Consultant - Business Analyst
PricewaterhouseCoopers (PwC)
10.2019 - 06.2021
Lead Business Analyst
Evalueserve.com Pvt. Ltd.
04.2017 - 05.2019
Salesforce Admin | Business Analyst
Ernst and Young LLP
06.2015 - 09.2016
Salesforce Admin | Business Analyst
Moody's Analytics
07.2013 - 05.2015
Salesforce Admin (Trainee)
American Express Pvt. Ltd.
11.2012 - 07.2013
BBA - General
DAV Institute of Management
Class XII - CBSE
S.N.S.P.S
Class X - CBSE
S.N.S.P.S
MBA -
Bharati Vidyapeeth University
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