Yash Jeerooa
Cherrywood, Dublin
Summary
Dynamic and results-driven General Retail Manager with over 15 years of progressive experience, starting at the age of 16. Recognized as the top-performing seller in the company since 2010 and consistently awarded the highest commission earner. Proven track record of successfully managing 6 retail stores, leading high-performing teams, and driving significant revenue growth. Expert in strategic sales development, customer service excellence, and product innovation. A passionate, ambitious professional with a strong sense of purpose, seeking new opportunities to bring impactful leadership, empathy, and innovation to the next level.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
GENERAL MANAGER
SWEETMOUNT RETAIL LTD T/A HAIRSPRAY
Dublin
2015.02 - 2025.04
- Managed operations of 6 retail shops, overseeing all aspects of sales, staffing, inventory, and customer service.
- Continuously ranked as the company's top performer in sales since 2010.
- Developed and execute sales strategies to drive growth and increase market share.
- Analysed market trends, customer feedback, and competitor activity to make informed decisions.
- Introduced innovative campaigns and service offerings to retain and attract customers and contributed to branding and marketing strategies, both in-store and online.
- Supported content creation, social media engagement, and local outreach to build brand trust and visibility.
- Utilised TRC till systems and Microsoft Office tools for reporting, scheduling, and communications.
STORE MANAGER
SWEETMOUNT RETAIL LTD T/A HAIRSPRAY
Dublin
2013.10 - 2015.01
- Directed daily operations, supervised staff, and ensured top-notch customer service.
- Recruited, trained, and mentored staff to ensure high standards of product knowledge, customer service, and store presentation.
- Managed stock levels, reordering as necessary to maintain optimal inventory, conduct regular stock checks and reconcile discrepancies.
- Ensure compliance with company policies, health and safety standards, and customer privacy protocols.
- Handle customer complaints with professionalism and empathy.
ASSISTANT MANAGER
SWEETMOUNT RETAIL LTD T/A HAIRSPRAY
Dublin
2012.05 - 2013.10
- Supported the Store Manager in running day-to-day store operations.
- Trained new team members and assisted with scheduling and stock control.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Compute sales prices, total purchases and receive and process cash or credit payment.
SALES REPRESENTATIVE
SWEETMOUNT RETAIL LTD T/A HAIRSPRAY
Dublin
2010.08 - 2011.08
- Drove daily and monthly sales targets through effective product knowledge and sales techniques.
- Deliver outstanding customer service by offering personalized consultations for clients, including those dealing with medical hair loss (cancer, alopecia, etc.).
- Achieved high sales performance through strategic product placement and promotions.
- Performed daily store opening and closing and readying sales floor for customers.
Education
Bachelor of Business Administration -
INSTITUTE OF BUSINESS AND TECHNOLOGY
DUBLIN 2014.02 - 2016.02
Business Management Course
EDEN COLLEGE OF BUSINESS AND HEALTH
DUBLIN 2013.02 - 2014.02
Diploma of Higher Education - Business Studies
BUSINESS & COMPUTING TRAINING INSTITUTE
DUBLIN 2011.09 - 2012.09
Skills
- Multi-Store Operations Management
- Leadership & Team Development
- Customer Care & Specialized Service
- Adaptability & Resilience
- Strong Communication
- Working Under Pressure & Fast-Paced Environments
Languages
English
Fluent
French
Elementary
Mauritian Creole
Native
References
References available upon request.
Timeline
GENERAL MANAGER
SWEETMOUNT RETAIL LTD T/A HAIRSPRAY
2015.02 - 2025.04
Bachelor of Business Administration -
INSTITUTE OF BUSINESS AND TECHNOLOGY
2014.02 - 2016.02
STORE MANAGER
SWEETMOUNT RETAIL LTD T/A HAIRSPRAY
2013.10 - 2015.01
Business Management Course
EDEN COLLEGE OF BUSINESS AND HEALTH
2013.02 - 2014.02
ASSISTANT MANAGER
SWEETMOUNT RETAIL LTD T/A HAIRSPRAY
2012.05 - 2013.10
Diploma of Higher Education - Business Studies
BUSINESS & COMPUTING TRAINING INSTITUTE
2011.09 - 2012.09
SALES REPRESENTATIVE
SWEETMOUNT RETAIL LTD T/A HAIRSPRAY
2010.08 - 2011.08