Summary
Overview
Work History
Education
Skills
Websites
Extra-Curricular Activities
Personal Information
Timeline
Hi, I’m

Yash Bagayatkar

PG Student
Galway

Summary

Dedicated and Results driven Tech professional with 2 years of hands-on experience in ServiceNow Support CRM specializing in Global Network Operations Ticketing Module & 6 months of associate experience in E-Commerce field. Possess a strong understanding of network support processes, functional & technical requirements and a proven track record of delivering effective solutions to enhance organizational efficiency and productivity, adept at resolving support issues, implementing enhancements and coordinating with cross-functional SPOF & SOC teams.

Overview

3
years of professional experience

Work History

Contexio

Project Associate
07.2022 - 02.2023

Job overview

  • Worked in E-Commerce Domain.
  • Worked for Walmart project where I have to compare 2 different products and identify if they are exactly the same or not on competitor's website.
  • My work was exceptionally great during this time and I got further advancement as I was promoted and assigned Quality Check tasks in order to make sure my team has worked correctly and accordingly.
  • Utlized tools like MS Excel, CRM Portal of their own company.

Tata Communications Limited

Associate Engineer
05.2023 - 05.2025

Job overview

  • Worked comprehensively and completed end-to-end functional testing for the deployment of ServiceNow UAT CRM Portal for providing better communication services in between the stakeholders as well as customers for FY 2024-25, successfully identified various bugs and reported them which were impacting client/customer communication.
  • Working on weekly ticketing activities like TCL (Tata Communications) & 3rd Party (TTSL, Bharti, Vodafone) & approving them while taking necessary approvals from relevant SOC desk to minimize customer impact.
  • Created a master sheet to keep a record of circuits which are going to be impacted in an activity so that it complies with the SLA agreement created by the parent organization.
  • Undertook some audit reports work recently in order to understand the impact which various kinds of activities has done to a particular set of customers and working to minimize the impact created by them in order to make sure that activity is carried out outside of their business hours.
  • Successfully rectified issue that was impacting network services, actively addressed the issue, and ensured its timely resolution to avoid any unplanned outages.
  • Consistently prioritized knowledge transfer to teammates by sharing insights gained from handling ticketing queries.
  • Utilized tools like MS Excel, MS Word, MS Powerpoint to address invoicing concerns raised by the ticket requestors to ensure timely resolution of the same. Used HLOOKUP, VLOOKUP, Pivot Tables, Charting methods in MS Excel to keep track of the concerns raised by the customer.

Education

Vishwaniketan iMEET

Bachelor of Engineering from Electronics and Telecommunications

University Overview

GPA: 73.31%

Amrita Vidyalayam

10+2

University Overview

GPA: 64.43%

St.Joseph's High School

Matriculation

University Overview

GPA: 75.80%

Skills

  • Service Deliverance
  • Compliance
  • MS Office Proficiency
  • MS Excel
  • MS Word
  • MS PowerPoint
  • ETL Process
  • Power BI
  • Service Management
  • Problem Solving
  • Customer Service

Websites

Extra-Curricular Activities

Extra-Curricular Activities

Playing Sports, Listening Podcasts, Travelling

Personal Information

Personal Information

(Master of Engineering in Electrical and Electronics) Postgraduate Student at NUIG, Galway 

Timeline

Associate Engineer
Tata Communications Limited
05.2023 - 05.2025
Project Associate
Contexio
07.2022 - 02.2023
Vishwaniketan iMEET
Bachelor of Engineering from Electronics and Telecommunications
Amrita Vidyalayam
10+2
St.Joseph's High School
Matriculation

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Yash BagayatkarPG Student